Head Of Preschool Operations

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1. Multi-school operations management
Oversee daily operations across ILO preschools, ensuring consistent operational standards, service quality, and performance.
Lead, supervise, and support School Principals and school management teams in achieving operational and educational objectives.
Establish and implement standardized operating procedures, policies, and quality standards across the school network.
Monitor school performance through regular site visits, operational reviews, and performance dashboards.
Ensure effective resource allocation, staffing, facilities management, and operational efficiency.
Identify operational challenges and implement corrective actions to improve school performance.
Ensure compliance with applicable education regulations, licensing requirements, child protection standards, health and safety requirements, and internal policies.
2. Teaching quality and academic excellence
Take overall accountability for teaching quality and consistent academic standards across all preschools.
Work closely with Academic and Curriculum teams to ensure effective implementation of the approved curriculum and teaching methodologies.
Establish and monitor teaching quality standards through classroom observations, academic assessments, and quality assurance processes.
Ensure School Principals and academic leaders regularly evaluate teacher performance and provide appropriate coaching and development.
Ensure consistent delivery of the ILO educational experience across all schools.
3. Parent experience and student retention
Ensure a consistently high-quality parent and student experience across all preschools.
Establish service standards for parent communication, student onboarding, progress reporting, and complaint resolution.
Monitor parent satisfaction, feedback, complaints, and retention trends.
Work with school teams to strengthen parent engagement, trust, and long-term relationships.
Implement improvement initiatives based on parent feedback and school performance data.
4. Financial and operational efficiency
Monitor school level operating costs, staffing efficiency, and resource utilization.
Work with Finance and School Principals to manage operational budgets and control costs without compromising educational quality or child safety.
Identify opportunities to improve productivity, standardization, and operational sustainability.
5. Quality assurance, compliance and risk management
Ensure compliance with applicable preschool education regulations and operational requirements.
Maintain consistent standards for safeguarding, child protection, health, safety, hygiene, and emergency preparedness.
Ensure timely corrective action for audit findings, incidents, complaints, and identified risks.
Escalate significant operational, educational, safeguarding, or reputational risks to the Preschool Managing Director.
6. Performance reporting and continuous improvement
Develop and maintain performance dashboards covering enrolment, teaching quality, student development, parent satisfaction, staffing, and operational efficiency.
Conduct regular performance reviews with School Principals and follow up on agreed improvement actions.
Benchmark performance across schools, identify best practices, and implement network-wide improvements.
Lead operational improvement projects to enhance educational quality, customer experience, and business performance.
7. School leadership and people management
Provide leadership, coaching, and performance management to School Principals and relevant school management teams.
Establish clear performance expectations, accountability, and development plans for school leaders.
Workforce planning, recruitment, succession planning, and retention of key school personnel.