MISSION
As the Head of Product in our retail company, you will be responsible for leading and managing all digital initiatives and transformation of the group, omni-channels and loyalty program of Central Retail in Vietnam. Your primary goal will be to develop, maintain digital strategies, roadmap and implementation plan and alignment business and operation.
ACTIVITIES
Function:
1. Digital Strategy and Roadmap:
• Develop a comprehensive understanding of current business, direction and operation process to design the required technology initiatives, develop roadmaps and prioritize fitting with the situations.
• Ideate new digital initiatives to drive for business growth, technology and process optimization and synergy across all of the business units under group.
• Ability to analyze the feasibility and usability of the technology, products or platform to fit with company or business direction or not.
• Work with senior stakeholders to provide feedback and analysis including POC for new digital initiatives.
• Work with technology partners on digital initiative validation, solution analysis, project plan alignment, go-to-market plan and related cost.
2. Business Requirements Gathering:
• Work closely with key stakeholders to develop product business cases.
• Prioritize requirements and align with all other teams around a product or large-scale release through primary user research and workshops.
• Collaborate with business units, support functions and IT team to find best solutions that can be delivered in time and cost sensitive manner.
• Analyze product and business dependency with rough estimation and time to market.
• Analyze impact from requirement to cost of development and development effort
3. Product Development Leadership:
• Define, maintain and develop Product strategy and roadmap for the implementation and rollout.
• Collaborate with engineering team members on requirements, scope definition, and statement of work
• Define product prototyping and design detail for UX/UI
designer to develop product detail design and style guide.
• Manage stakeholders' expectations while building credibility through a strong business sense.
• Ability to deal with resource and budgeting issues.
• Instruct and direct the team of
product owners on the synergy of product roadmaps, implementation plan, release plan and communication from product requirement to development team.
• Coaching a team of product owners on career development, skills and building team working culture.
4. Ongoing Delivery and Support Management:
• Develop and implement product launch plans from rollout to technical and non-technical service delivery teams
• Expand reach and effectiveness of existing products including making recommendations for new execution and support models as well as technological improvements
• Work closely with operation and change management to develop operational processes, practice, handbook and FAQ for operation and customer service.
• Take responsibility for immediate action to react to customer feedback after product launches or major releases.
• Proven track record of success in developing and managing product management teams, especially the retail industry would be a plus, with at least 5-year experience in a managerial or leadership position.
• Experience with e-commerce or loyalty program platforms or CRM systems and
digital marketing tools.
• Knowledge of relevant regulations and compliance standards related to retail and loyalty programs.
• Knowledge in online e-commerce and mobile applications.
• Experience in Consulting company would be a plus.
• Excellent leadership and interpersonal skills, with the ability to collaborate effectively across multi-business and functional teams and influence stakeholders at all levels.
• Exceptional communication skills, adept at effectively conveying multifaceted content to stakeholders across diverse functions and hierarchical levels.
• Strategic thinker with the ability to translate vision into executable plans and drive results.
• Good analysis with the combination of business and technology to provide thorough analysis feedback in multiple aspects.
• Team management with ability to analyze the team members, proper delegation and coaching.
• Education: Bachelor's degree in computer science, Computer Engineering, IT management or related IT fields. A master's degree in business management or marketing would be a plus.
• Language: Fluent in English & Vietnamese.