ABOUT URBOX
UrBox is Vietnam's leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.
UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.
KEY RESPONSIBILITIES:
- Implement compliance assessment plans to evaluate adherence to internal processes and policies across departments and employees.
- Develop assessment tools and monitoring systems to track process execution and compliance levels.
- Analyze data related to internal interactions and operational performance metrics to identify bottlenecks and propose appropriate improvements or adjustments.
- Conduct internal communications, training sessions, and knowledge-sharing activities to promote process compliance across departments.
- Propose improvements to systems (ISO frameworks, processes, software solutions) to standardize and digitize operational activities.
Education: Bachelor's Degree or higher in Business Administration, Law, or related fields.
Related Experience
- Minimum of 3-5 years of relevant experience in Quality Management (QA/QC), Internal Control, or similar roles.
- Experience working in technology, service, software development, or management consulting companies is strongly preferred..
Essential Capabilities
- Strong data analysis skills with proficiency in data visualization and reporting tools.
- Strong systems thinking, logical reasoning, and critical thinking abilities.
- Customer service-oriented mindset; highly detail-oriented, quality-focused, and committed to continuous improvement and high standards.
- Excellent communication and presentation skills, with strong negotiation and persuasion capabilities when working with internal stakeholders.
- Strong teamwork, collaboration, and time management skills.
- Willingness and ability to travel between Hanoi and Ho Chi Minh City as required.