COMPANY INTRODUCTION
Crossian is a fast-growing and result-focused Tech Startup company. We aspire to become the leader in cross-border ecommerce by providing services and solutions through our emerging platforms that bring values to our customer groups.
Crossian provides a three-sided global platform where sellers choose desired products for sale from a range of products. Our mission is to build a trusted cross-border ecommerce brand that serves our customer groups by leveraging innovative technology solutions that are simple, effective & disruptive.
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Why choose Crossian?
Attractive income (competitive salary, monthly unlimited incentives, annual performance bonus).
Clear career roadmap, chance to be promoted and rotate.
High-end working environment (central location, modern equipment, lunch/ drink/ snack).
Premium healthcare insurance.
Fair, transperant and open working environment/ culture
Content Marketing Specialist
Tính chất công việc: Toàn thời gian - Chuyên môn: Marketing, Truyền Thông, PR - Địa điểm: Hà Nội - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 20 Triệu VNĐ trở lên / Tháng
JOB DESCRIPTION
ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in just under 3 years. Our mission now is to build direct-to-consumer brands and increase customer lifetime value.
As a Content Marketing Specialist at Crossian, you will employ your expertise in product research, target audience analysis, copywriting and content strategy to generate the most effective digital/ product marketing content, including social media ad content and product descriptions. Reporting to our
Marketing Manager, you will collaborate with our in-house teams (Graphics, Video, Performance Marketing, etc.) to make your ideas become reality, bringing added value to the customer and our business.
This is a challenging but exciting digital content marketing position that will expand your horizons in digital/ product marketing. As a result, you will be rewarded and appreciated accordingly. Now the answer is up to you: Are you ready to join the crew?
WHAT YOU WILL DO
Content Strategy and Planning
Be the market guru, identifying US customer trends, consumer preferences, and competitor move
Mastermind go-to-market digital/ product marketing strategy for selected products that keeps engagement high and conversions rolling in
Content Creation and Distribution
Oversee the production of top-tier content, from viral video creatives to jaw-dropping websites
Stay up-to-date with industry trends and best practices in digital/ product marketing, implementing innovative strategies to drive results
Analytics and Performance Optimization
Keep a keen eye on digital content performance and metrics, optimizing for conversions
Utilize data insights to identify areas for improvement and make data-driven decisions to optimize conversion rate
Cross-functional Collaboration
Collaborate with Graphics and Video teams, and other creators to make visually impactful content
Collaborate with in-house teams to make sure selected product features meet industry quality standards; marketing collaterals align with market trends and customer needs
Collaborate with Performance Marketing team to track, analyze, and report on sales, advertising metrics and KPIs to measure marketing campaign effectiveness
REQUIREMENTS
WHAT WE ARE LOOKING FOR
Work experience:
2-3 years of experience in digital/ product content marketing
Proven career advancement in digital/ product content marketing or holding an equivalent title in previous role(s)
Track record of digital/ product content creation
Experience in e-commerce/ facebook ads/ email marketing or as a retail/ e-commerce shop owner is a plus
Skills:
Copywriting in English/ graphic design briefing/ video briefing skills
Critical thinking and problem solving skills
Research, task management and collaboration skills
Presentation or training/ mentoring/ coaching skill is a plus
Other qualifications:
Customer-centric and proactive mindset
Aptitude for turning data into actionable insights
Passion for continuous learning and professional development
Ability to self-motivate and perform under pressure
A keen eye for detail
BENEFITS
WHAT YOU CAN EXPECT
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Attractive salary, plus a fair and transparent bonus scheme. Total monthly income can go up to $5000/month.
Full salary during probation period.
Young, dynamic, transparent and open-minded working culture. All ideas are welcome!
Relocation package to Hanoi (*conditions apply).
Guaranteed 13th month salary.
Year-end bonus as part of our profit sharing program.
12 days work-from-home & 12 days of paid annual leave.
Global health insurance package for yourself and direct family members, plus annual health check-ups.
A Pantry, a Game Room, a Library & a Crossian Cafe stocked with goodies, always ready to serve.
Lots of other company benefits including a 5-star annual company trip, budget for frequent team building activities and other monthly / quarterly / annual company events.
General company Learning and Development (L&D) Program + dedicated L&D budget for leads & managers.
Other benefits in accordance with Company's Policy and Vietnam Labor Laws.
Please note that we appreciate all applicants' interest; however, we will contact only those candidates selected for interviews.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 5/2/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Customer Support Officer
Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 900% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
We are looking for a customer-centric agent with extensive communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers and your efforts will drive customer satisfaction, happiness, growth and bring added value to the organization.
This role is perfect for you if you are a self-starter, have at least 1 year of experience in customer service backed by proven tracked record implementing top notch customer service programs, policies and processes.
WHAT YOU WILL DO
Answer and address a high volume of incoming email or chat inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Identify and escalate issues to higher-level management when necessary
Collaborate with the sales and fulfillment teams to inform customers of delayed supplies or issues hindering on-time fulfillment and suggest item substitutions when necessary
Adhere to performance metrics to meet service level expectations and assigned KPIs
Participate in constructive quality feedback sessions with managers to enhance performance
REQUIREMENTS
WHAT WE ARE LOOKING FOR
Bachelor Degree or Equivalent
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
Have at least 1 year of experience in customer service support; preference given to candidates from customer-facing sectors or with experience in a start-up environment
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have
Ability to handle the stressful situation and establish rapport with the client
Ability to present yourself and the company in a professional manner
Work Hours: shift time, 44 hours per week
BENEFITS
WHAT YOU CAN EXPECT
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Competitive salary
Full salary during probation
12 days work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and annual health checkup
Guaranteed 13th month salary
Quarterly bonus & Year-end bonus as part of our profit sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws
Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 5/2/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW