Key accountabilities
Prepare test equipment and support the delivery of Computer-delivered IELTS tests on weekdays and weekends
Act as invigilator for Computer-delivered IELTS tests, in line with IELTS test-day procedures
Perform administrative tasks supporting test organization, including test-day documentation and reporting
Uphold IELTS test security and confidentiality requirements at all times
Maintain the filing system for IELTS materials and keep accurate records of IELTS data on the relevant systems
Deliver high-quality customer service to candidates, providing IELTS information and guidance in person, by telephone and by email
Welcome and support candidates on test day, resolving enquiries and complaints courteously and escalating issues to the Test Center Manager where required
Assist with other IELTS examination matters as required
Required experience
Bachelor's degree in a related field
Professional English communication skills, written and spoken (equivalent to IELTS 6.0)
Availability to work weekends (with compensatory leave arrangements)
Travel flexibility between test locations and cities
Proficiency in Microsoft Office, particularly Word and Excel
Awareness of, and commitment to, test security and confidentiality standards
Ability to handle IELTS enquiries and resolve candidate complaints professionally
Strong organizational skills, attention to detail and a problem-solving approach
Team player with a positive, proactive mindset.
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