[HN] Công Ty Timo Tuyển Dụng Nhân Viên Care Representative Full-time 2025

COMPANY INTRODUCTION
- Our deliverable is a leading software that is changing the way people do banking. You will be proud of your work and you will share with every body that you helped to build Timo.
- You'll be joining a team of experts who are technically savvy, creative and who share the intention of reinventing banking in Vietnam. You work closely with international architects and front-end consultants, product managers, designers to develop the system. You will learn a lot from them.
Nhân Viên Care Representative Full-time
Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng - Địa điểm: Hà Nội - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Field visit and meet customers to fulfill Customer Identity Verification process for Account Opening and Card Issuance.
Manage customer portfolio and ensure delivery of high-quality products/services to clients and increase revenue for the company.
Self-develop and implement action plans to improve company-client relationship.
Collaborate with other departments or banking partners to ensure active implementation of client relationship objectives.
Develop customer portfolio following the assigned target from company or line manager.
Proceed all after sales service such as: Hand-over cards / PIN/ Documents to customers if all requirements are met.
Instruct customers to use The Company's digital channels and products.
Answer simple enquiries of customers or escalate to higher support levels, if any.
Arrange appointments for registered customers to meet RO for debit card receiving.
Consult Timo Visa Credit card qualification criteria for customers to apply.
Conduct survey campaigns to define customers' satisfaction and comments, and advise customers on product features, technical instruction, and privilege programs (if any).
Responsible for performing a full range of customer service-oriented telephone and other communication channels such as Facebook, Zalo...
Ensure adherence to the defined operational process, AML & KYC guidelines, code of conduct & rules of The Company.
Participate in developing processes and regulations related to assigned projects.
REQUIREMENTS
Be careful, hard-working, trustworthy and disciplined.
Has interpersonal skills.
High sense of responsibility and service excellence.
Be able to speak with clarity and precision in order to explain thoroughly to customers.
Be able to work independently or collaborate with teams to solve diverse customer inquiries and issues.
Has an appropriate appearance and courtesy manner.
Be able to communicate in English is a plus.
Have experience in the service sector (hotels, banking, insurance, finance).
Be able to work in shift, including night and weekend.
BENEFITS
Full benefits and salary during probation
Parking fee support
Participation in company events
Young and dynamic working environment with friendly colleagues
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 28/2/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW