Location: Hanoi/ HCM
1. RESPONSIBILITY
Relationship Management: Maintain, deepen, and manage strong relationships across all existing and potential customer accounts to maximize retention and lifetime value.
Account Penetration: Establish strategic relationships with key stakeholders, develop innovative penetration methods, and review account health during monthly review alignment meetings.
Market Intelligence: Conduct ongoing market research to stay ahead of fintech trends, technology demands, and competitive pricing frameworks.
Financial Accountability: Analyze account profitability monthly, actively applying smart business acumen to optimize trading margins and consistently achieve quarterly and yearly sales goals.
Deal Structuring: Craft tailored proposals, negotiate complex commercial terms, and implement contractual agreements with a focus on strong financial and legal results.
Tender Management: Collaborate closely with internal teams to successfully complete and submit high-value tenders for large enterprise accounts.
Internal Alignment: Maintain transparent, regular, and constructive communication with internal engineering, delivery, and leadership teams to ensure seamless cross-functional collaboration.
Communication Strategy: Establish and maintain effective communication strategies across business functions to drive customer satisfaction and client retention.
2. REQUIREMENTS
5+ years in account management or client-facing roles in IT services/ digital transformation; Must have a proven track record of managing, retaining, and growing high-value accounts within Banks and Tier-1 Financial Institutions.
Domain Expertise: Demonstrated, deep understanding of Fintech, Digital Payments, Digital Lending Solutions, or relevant banking software architectures.
Track Record: A proven track record of account growth and client retention;
Commercial Acumen: Exceptional communication, enterprise-level presentation, and contract negotiation skills.
Mindset: Highly proactive, self-motivated, and rigidly result-oriented with a sharp eye for profitability.
Interpersonal Skills: Outstanding emotional intelligence with an innate ability to connect, collaborate, and build trust with cross-border teams and C-level executives.
Account Farming: Strong ability to nurture client relationships and identify organic upsell/cross-sell opportunities within existing accounts.
3. BENEFITS
Attractive salary package + commission + on target bonus
Salary review twice a year
Flexible working hours (between 7:30am - 7:30pm on staff's preference)
Premium health care
Working in one of the largest digital transformation agencies in Asia - Professional English environment
Firm's Certified Qualifications Sponsorship for career development
Annual company trip inside or outside Vietnam
Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc
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