[HN] Senior Restaurant Manager

THE DELIVERABLES
Store Auditing & Quality Excellence
- Schedule store visiting for responsible store
- Provide coaching & holding RM accountable to maintain the 4P's service quality standard.
- Figure out any hiccup from front operation. Let RM take accountability for the specific Kaizen action plans which lead to sustainable improvement.
- Implement line-check all facilities and let RM accountable for maintaining ambience.
- KPI management: be accountable for assigned shop KPI performance. Guide Rm to maximize their KPI performance.
People development
- Be responsible for training RM assigned shops. Training RMs to be qualified.
- Pick up potential candidates for RM and do nomination and make sufficient training plans.
- Make sure assigned shops are executing succession on time with recruiting and trainin; never lack skilled partners.
Coordinate Execution
- Make sure operational updates have been sunk in your assigned shops.
- Make sure responsible shops are executing assigned tasks in time.
Contribute to the company
- Contribute to the company's quality excellence development in the whole nation.
- Leading specialized project
WORKING LOCATION
The position is expected to work in Ha Noi for North area.
TRAINING & WORKING SCHEDULE
- 3 months onboarding, training and working at a designated store
- Works 200 hours/ month: 8 hours/ day and 1 day off per week, flexible working hours based on operation schedule
- 15 - 18 annual leave days per year