COMPANY INTRODUCTION
Địa điểm: Hà Nội - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: Logistics, Xuất Nhập Khẩu, Vận Tải, Chuyển Phát Nhanh - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info] - Fanpage: [protected info]
ITL Corporation is the "Vietnam Value" National Brand In Providing Integrated Logistics Solutions. By playing a vital role in customers' supply chain and providing diverse & seamless integrated Logistics solutions from end-to-end , ITL is committed to providing services with the highest quality, transparency, and sustainability in everything we do.
Continuously investing in infrastructure, technology, and innovative solutions, ITL affirms its commitment to maintaining a game-changer spirit, providing the open eco-system to support Logistics businesses in Vietnam and the regional markets.
AIR-FREIGHT CUSTOMER SERVICE SUPERVISOR
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Supervise and manage day-to-day operations of the Airfreight Customer Service team.
Ensure service quality, timely problem resolution, and smooth team coordination.
Provide competitive pricing and market updates to the Sales team.
Manage and guide the Airfreight CS team to respond promptly to all customer inquiries.
Monitor and resolve operational issues or escalate them to management when necessary.
Negotiate and analyze space and rates with airlines and co-loaders.
Collaborate closely with Operations and Sales to ensure smooth shipment handling.
Build and maintain strong relationships with carriers, vendors, and customers (internal & external).
Support training and skill development for team members, fostering teamwork and high performance.
REQUIREMENTS
Bachelor's degree in Logistics, Supply Chain, or related fields.
Fluent in English (all 4 skills).
Strong computer literacy (MS Excel, Word, PowerPoint).
3-4 years of experience in a similar role within a freight forwarding company.
Excellent leadership, communication, and problem-solving skills.
Detail-oriented, proactive, and able to work under pressure.
BENEFITS
02-month probation period with 100% of official salary
Bao Viet healthcare insurance
After probation: full-salary social insurance contribution
12 Annual leave days/year, plus birthday leave
Fixed 13th-month salary
Annual salary review (once per year)
Trade union benefits and employee engagement activities (Company trip, Happy Hour, Family Day, etc.)
Work location: Lancaster Luminaire Hanoi, Lang Street, Lang Thuong Ward, Dong Da District, Hanoi
Working hours: 8:00 AM - 5:30 PM, Monday to Friday.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 10/1/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
SEA FREIGHT CUSTOMER SERVICE EXECUTIVE
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Handling operation and docs for sea export shipments.
Lead the small group for dedicated tasks/Client or as per required.
Follow booking matrix and submit booking to Carrier; release SO to shipper.
Able to handle & manage all ocean export shipments from A-Z
Ask D/N and invoice from carrier for preparing the payment's request
Send D/N to client or agent and follow up the payment
Follow up with accountant about payment to carrier to get SWB MBL
Update systems and follow KPI as per Customer's SOP.
Implement SOP for new Clients.
Human Resource Management
Willing to help and back up colleagues if needed
Strictly follow job assignment
REQUIREMENTS
Bachelor Degree: College or University
Knowledge in shipping
Good command of English: B Level
Good Computer skills (MS Office) : Word, Excel, Power point
Min 3 year - experience of shipping industry
Experience in handling US/EU shipments
Working for forwarder is preferred BENEFITS
BENEFITS
02-month probation period with 100% of official salary
Bao Viet healthcare insurance
After probation: full-salary social insurance contribution
12 Annual leave days/year, plus birthday leave
Fixed 13th-month salary
Annual salary review (once per year)
Trade union benefits and employee engagement activities (Company trip, Happy Hour, Family Day, etc. )
Work location: Lancaster Luminaire Hanoi, Lang Street, Lang Thuong Ward, Dong Da District, Hanoi
Working hours: 8:00 AM - 5:30 PM, Monday to Friday.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 10/1/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
CROSS-BORDER TRANSPORTATION CUSTOMER SERVICE STAFF
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Respond to customer inquiries and resolve issues promptly, following SOPs.
Coordinate with customers, vendors, overseas agents, and internal teams to ensure cargo movement.
Prepare and issue shipping documents, debit notes, and pre-alerts.
Track shipments and update customers regularly (at least 4 times per day).
Submit reports and complete eFMS entries before the 5th of each month.
Support team activities and contribute to continuous process improvement.
REQUIREMENTS
Bachelor's degree in Business, Logistics, or related field.
1-3 years of logistics or cross-border transportation experience.
Good command of English and/or Chinese.
Strong communication, teamwork, and customer-oriented mindset.
Willing to work overtime and travel as required.
BENEFITS
02-month probation period with 100% of official salary
Bao Viet healthcare insurance
After probation: full-salary social insurance contribution
12 annual leave days/year, plus birthday leave
Fixed 13th-month salary
Annual salary review (once per year)
Trade union benefits and employee engagement activities (Company trip, Happy Hour, Family Day, etc.)
Work location: Lancaster Luminaire Hanoi, Lang Street, Lang Thuong Ward, Dong Da District, Hanoi
Working hours: 8:00 AM - 5:30 PM, Monday to Friday.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 10/1/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Sea Freight/Sea Flexport Intern
Địa điểm: Hà Nội - Tính chất công việc: Thực tập; Toàn thời gian - Chuyên môn: Xuất nhập khẩu, Logistics - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 1 Triệu - Dưới 4 Triệu VNĐ / Tháng
JOB DESCRIPTION
1. Sea Flexport Intern
Receiving all shipment information from Booking team, then updating and recording
all data into internal operating system.
Tracking shipment status daily, then updating all data into internal system.
Supporting Documentation team to prepare HBL and submit SI/VGM to carrier.
Checking all required documentation timeline as per customer SOP.
Other tasks will be assigned by leader.
2. Sea freight Intern
Support the following tasks:
Follow booking matrix and submit booking to Carrier; release SO to shipper.
Handle & manage ocean export shipments
Ask D/N and invoice from carrier for preparing the payment's request
Send D/N to client or agent and follow up the payment
Follow up with accountant about payment to carrier to get SWB MBL
Update systems and follow KPI as per Customer's SOP
Implement SOP for new Clients
Other tasks assigned by leader
REQUIREMENTS
Good English skills are required
Students of Universities or Colleges, related disciplines.
Knowledge of Logistics, Import-Export and Sea freight.
Basic office computer skills.
Careful, agile, dynamic and hard-working
Outgoing and open to learn.
BENEFITS
1 million VND/month allowance (considered to increase)
Get detailed instructions on the job, have the opportunity to learn and get exposed to the industry in a real way.
Dynamic, open and modern working environment.
Have the opportunity to become a staff.
Work location: Lancaster Luminaire Hanoi, Lang Street, Lang Thuong Ward, Dong Da District, Hanoi
Working hours: 8:00 AM - 5:30 PM, Monday to Friday.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 10/1/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
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