[HN] Tập Đoàn Đa Quốc Gia Dsv Solutions Tuyển Dụng Nhân Viên Customer Service Specialist, Customs & Trucking Full-time 2024

Position: Customer Service Specialist
Location: 36 Hoang Cau, Dong Da
I. Main Duties & Responsibilities
Operations
• Direct
communicate with Customers/Products to receive inquiries for transport, customs
& warehouse
• Direct
communicate with relevant parties for requested information to prepare
documentation for transport, customs & warehouse inquiries
• Transfer
sufficient required information and documentation to customs clearance vendors
for preparing CDS and customs process.
• Follow
up clearance process with customs clearance vendors
• Update
clearance process and notice issues, trouble to client and manager in timely
manner.
• Make
daily, weekly and monthly reports as per request
• Do
debit note, invoices and prepare back up document for invoicing
• Send
invoices and shipments documents to request payment from customers
• Record
data and files in DSV's system
• Inform
manager on any discrepancy, un-safety issues in timely manner
• Order
pick-up truck, delivery truck follow instructions from direct report/managers
• Follow
up delivery, receive of goods
• Keep
original and copy of signed POD for each delivery/receiving of goods for back
up data
• Strictly
follow safety policies and client's requirements and regulations
• Handle
any additional tasks assigned from time to time.
• Proper
safety training, recording of incidents and ongoing improvement of processes
and arrangements to minimize any harm to own and subcontracted employees.
Subcontractor Management
• Ensure
that the KPIs are being achieved by the subcontractors
• Work
with suppliers to improve their service if KPIs are not being met
Sales Support
• Support
other functions in selling Customs Services by providing expert know-how in
sales and tender processes.
Quality, Health, Safety & Environment
All staff:
• Perform
assigned tasks to support DSV meets its objectives and targets regarding
quality, health, safety and environment as documented in IMS and follow all
requirements as set out in the QHSE policy.
It is the responsibility of all staff to
ensure that their day to day activities embrace sustainability/Health and
safety therefore reducing the impact upon the environment, supporting the
communities we work in and reducing incidents in the workplace.
II. Job Skills and Specification
• Knowledge
of all relevant customs, foreign trade and respective fiscal- & tax
regulations.
• Functional
know-how in air / ocean / logistics including overall understanding of business
processes and independencies.
• Understanding
of Company strategy and products.
• Fluent
in English
• MS
Office skills
• Profound
knowledge of customs software
III. On-Job Skills
• Knowledge
of Export/Import customs clearance process
• Knowledge
of Qualify testing and HS Code assessment
• Knowledge
of Pre-carriage / on-carriage transport process
• Problem
solving
• Knowledge
of Financial systems
How to apply: send your English CV to email: [protected info] (Ms. Phuong) with title [DSV SOL - 1024] - CS Specialist - HN - Full name