Mô tả công việc
- Handle general inquiries related to cards and Voice of Customer (VOC) feedback.
- Perform tasks assigned to the Maintenance team, including but not limited to:
+ Card issuance services (reissuance, additional issuance, family card issuance, and manual renewal) for host 8161.
+ Process refunds or cancellation of fees in response to customer complaints (if any).
+ Manage hold/un-hold transactions (from ANZ) and handle balance-related matters for secured cards.
+ Register and process installment conversion requests.
+ Conduct appraisal for Flexi Cash applications.
+ Address other ad-hoc tasks as needed to support business operations.
- Respond to SMS inquiries and address related complaints (if any).
- Support system enhancements when required.
- Serve as a backup for the checker's role when necessary.
- Conduct monthly Self-Inspection to ensure compliance and operational integrity.
Yêu cầu
• Minimum of 1 years of experience in card services or banking.
• Bachelor's degree in finance, business administration, or a related field is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite and related software.
• Knowledge of banking regulations and compliance is a plus.
• Attention to detail and a strong focus on accuracy.
• Fluency in English; knowledge of Korean or Vietnamese is an advantage.
Quyền lợi
Thưởng
Performance-based bonuses
Chăm sóc sức khoẻ
Comprehensive health insurance and wellness programs
Nghỉ phép có lương
Annual leave and paid holidays
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Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hành Chính Văn Phòng > Hành Chính
KỸ NĂNG
Card Business Development, Card Management, Card Technology, Card Operations
LĨNH VỰC
Ngân hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
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