The Internal Communication Specialist is responsible for planning, developing, and delivering clear, consistent, and compliant internal communications across the bank. The role ensures employees are well informed, engaged, and aligned with the bank's strategy, values, regulatory requirements.
Responsibilities:
- Develop and execute internal communication plans aligned with business objectives, and regulatory requirements
- Support communication for organizational change, new product launches...
- Translate complex banking, financial, and regulatory information into clear and employee‐friendly messages
Ensure all internal communications meet regulatory, governance, and approval standards
Manage and optimize internal communication channels
Propose improvements to enhance reach, clarity, and engagement across the organization
Track and analyze communication effectiveness
Prepare communication reports and dashboards for management review
Draft, edit, and proofread internal communication materials, including:
- Internal announcements and newsletters
- Policy and compliance communications
- Speaking notes, scripts, Q&A documents
- Adapt messages for different employee segments
Requirements:
- Bachelor's degree in Communications, Journalism, Public Relations, Marketing or related fields
At least 3years of experience in internal communications, corporate communications, or related roles
Experience in banking, financial services, insurance, or other regulated industries is strongly preferred
Exposure to large organizations with branch networks or frontline employees is an advantage
Excellent written and verbal communication skills (Vietnamese required; English preferred)
Strong ability to simplify complex financial and regulatory information
Solid stakeholder management and coordination skills
Experience with internal communication platforms (Intranet, SharePoint, MS Teams)
Proficiency in Microsoft Office (PowerPoint, Word, Excel)
Basic visual/content design skills are an advantage