[HCM] Tập Đoàn Đa Quốc Gia Vận Tải Toàn Cầu Và Logistics DSV Tuyển Dụng Nhân Viên Operations, Sea Import Full-time 2026

Position: Operations, Sea Import
Working Location (Temp): E.Town 6, Tan Binh ward, HCMC
Main Duties & Responsibilities
· Ensure the accurate and timely movement of ocean
freight to- and from specific locations within the service standards agreed
with the Customer
· Handle all Customer facing communication and shipment
related internal communication between/with DB Schenker stakeholders
· Provide Customers with proactive exception management
in case of service quality deviations including follow-up and problem
resolution
· Act in a manner which increases Customer satisfaction
and loyalty, maximizes shipment profitability and decreases operating expenses
· Promote a paperless, digital office environment
utilizing all modern communication methods and electronic tools provided by DB
Schenker
· Support a positive, attractive working atmosphere and
office environment
· Explore new business opportunities with existing SME
customers (e.g. new trade lanes or LCL business)
· Creating of- and pricing for solutions covering ocean
freight services for current Customers in Schenker's quotation tool(s)
· Administrative activity of delivering quotations to
potential and current Customers
· Follow-up with potential and current Customers about
quotations made
· Request involvement of Sales Team for additional
follow-up actions on quotations made - as applicable
· Maintain information and new business opportunities in
Schenker's CRM tool (SalesCloud) for relevant accounts for visibility purposes
· Comply with internal requirements and KPIs defined for
the CRM tool (SalesCloud)
· Update and maintain existing customer SOP's /
guidelines handed over by the Sales organization when changes occur
· Conduct occasional customer visits and QBR's as
required / directed by local Management
· Actively participate in growth efforts planned by the
Sales organization for specific market opportunities and focus areas
· Meet churn rate target set for existing customers
Specific Accountabilities
· Run compliance check against corporate and legal
guidelines - as applicable
· Ensure valid quotation is in place
· Continuously obtain adequate shipping volume forecast
information from Consignee and maintain this information at all times - as
applicable
· Continuously provide Consignee's volume forecast
information to Origin Office - as applicable
· Receive pre-shipment status from Origin office and
continuously inform Consignee - as applicable
· Receive booking request from Consignee or Origin
Office - as applicable
· Qualify booking request details against customer
service agreement and current market conditions- as applicable
· Verify booking request with Consignee and provide
shipping instructions to Origin Office - as applicable
· Provide preferred routing instructions to Origin
office - as applicable
· Request and receive delivery instructions from
Consignee and relay to Hinderland
· Request update from/with MDM Team (Master Data
Management) as applicable
· Initiate credit check for Consignee and follow up on
credit issues with Finance Team
· Facilitate communication between Customer and Import
customs department - as applicable
· Receive and/or upload relevant Customer documents to
digital archive (ODM) - as applicable
· Continuously provide demurrage & detention details
to Consignee
· Explore upsell opportunities with the Consignee
· Generate operational reporting for Customer - as
appplicable
· Ensure compliance with Customer specific KPI's - as
applicable
· Ensure sustainable retention and growth of existing
SME customers in terms of volumes in line with annual targets set
· Follow up on the resolution of formal customers claims
and informal complaints
· Steer and organize sales activities for assigned,
existing 'SME' accounts (as assigned by local Management)
· Follow up and engage
in communication regarding exception handling between TOPS import and TOPS
export as applicable
Requirements
·
Professional
Apprenticeship Certificate (dual education) or Basic Academic Degree
(Associate, Undergraduate)
·
Ability to multi-task
·
Effective
communication skills and professional communication etiquette
·
Fluency in written
and spoken English
·
Fluency in written
and spoken [local] language
·
Perform well under
pressure
·
Strong computer
(Windows PC) skills
·
Typing skills
·
Decision-making and
problem-solving skills
·
Ability to prioritize
and manage time
· Attention to detail and accuracy
How to apply:
Send your English CV to email: [protected info] with title: [DSV - HCM- 0426] - Sea Import - Your full name