Home Based Care Training Operations Manager

JOB SUMMARY

The Operations Manager will lead and manage the day-to-day operations of OneSky in Vietnam. S/he will provide operational support to the Operations Director (OD) and Programs Team, and ensure all operational deliverables are in line with the organization's vision, mission, values, and strategic goals. S/he will be a key contributor in shaping the country-level strategy, key implementing the Home-based childcare (HBC) training programs, and scaling HBC programs across Vietnam. S/he will report to the Operations Director and be based in Hoa Khanh Industrial Zone, Da Nang City, Vietnam.



JOB RESPONSIBILITIES

• Provide leadership and oversight of the day-to-day operations of HBC training programs across Vietnam (currently in three provinces and expanding into a fourth) to achieve the designed objectives and goals.

• Work with the OD and global leadership team to develop and translate the country strategy and goals into operational plans, policies, and budgets

• Cooperate with the Program Team to assess community and operational needs, ensuring that both OneSky staff and program participants (PPC, DOET, DPC, District Education section, HBC trainees) are performing effectively and efficiently in a hybrid remote-onsite environment

• Implement, oversee, and maintain all HR and technology systems of HBC training program, ensuring that IT systems and services are available, up-to-date, and delivered consistently, reliably, and securely across Vietnam

• Proactively identify and manage risks (financial, legal, organisational, etc), escalate issues when appropriate, and effectively manage crises and conflicts

• Work with the OD to develop, cultivate, and strengthen relationships with government, businesses, funders, and other nonprofit organizations, locally and internationally

• Maintain financial management to the program in accordance with the accountability standards of OneSky and government Partners.

• Develop systems to ensure effective communication between departments and positions to foster a collaborative and efficient environment

• Prepare meeting agendas, briefs, and departmental reports, coordinating with relevant internal staff and external stakeholders as needed

• Draft, manage, and oversee contracts with vendors, nonprofit organizations, and government agencies

• Serve as a go-to for staff when the OD is unavailable or inaccessible

• Manage special projects and other works needed as designated by the OD