Mô tả công việc
1. Service Operations Management
Manage daily operations for all home service categories (cleaning, maintenance/repair, beauty services, furniture services, etc.).
Ensure smooth end-to-end service flow from booking to completion.
Maintain punctuality, quality, hygiene, and safety compliance across all teams.
Resolve operational issues promptly to ensure customer satisfaction.
Oversee efficient use of tools, equipment, and supplies.
Conduct regular on-site checks with customers, staff, and service providers.
2. Vendor & Partner Management
Source, onboard, and manage third-party service providers.
Negotiate terms, manage contracts, and monitor performance.
Conduct periodic audits and training for partners.
3. Customer Experience
Coordinate with Customer Support on service inquiries and complaints.
Analyze feedback and propose improvements to enhance customer experience.
Maintain service quality standards and SOP compliance.
4. Process Improvement & Reporting
Develop and optimize service delivery and operational processes.
Work with management to improve operations and introduce new services.
Track and report KPIs: bookings, completion rate, complaints, satisfaction scores.
Recommend data-driven improvements for efficiency and profitability.
Provide continuous training to in-house teams and partners.
Take full responsibility for the KPIs and performance of the Home Services department.
5. Cross-Department Collaboration
Collaborate closely with Sales, Marketing, Customer Care, and Finance.
Support HR in recruiting and onboarding service coordinators or home service staff.
Yêu cầu
Qualifications & Skills
Bachelor's degree in Business Management, Hospitality, Real Estate, Sales & Marketing, or related fields.
Minimum 5 years of experience, including at least 2 years in a managerial role in service operations, facilities management, hospitality, or housekeeping.
Experience managing vendors and in-house service teams.
Strong organizational, problem-solving, and decision-making skills.
Customer-centric mindset with the ability to multitask under pressure.
Good computer skills; proficiency in MS Office is required. Knowledge of scheduling/operational software is a plus.
Understanding of industry regulations, safety standards, and best practices.
Intermediate English (listening, reading, writing).
Strong interpersonal and communication skills; able to work well with both foreign and local customers.
Fully customer-focused mindset, always prioritizing customer needs and expectations.
Quyền lợi
Gross salary per month 18-26 million VND.
Attractive KPI based Commission every month, based on sales target and customer satisfaction rating achieved.
Social, Health, Unemployment Insurances.
Annual health checkup.
13'th month salary in January (only after completing minimum 6 months in the company by 31'st Dec and at company's discretion).
Yearly performance review and increments (eligible after completing minimum 6 months in the company by 31'st March and depending on candidate's & company's performance).
Company's provided laptop and Mobile Number (for company's work use).
Motorbike cost reimbursement for company work (based on actual usage and except transportation from home to office & office to home).
Opportunity to become part of a brand-new, technology driven prop tech start up in real estate agency business in Vietnam and be part of the growth in coming years.
Thông tin chung
- Thu nhập: 20 - 26 triệu VNĐ
Nơi làm việc
- 25 Đường Số 3, Phường An Khánh, Hồ Chí Minh
- (Trước sáp nhập: Thủ Đức, Hồ Chí Minh | Sau sáp nhập: An Khánh, Hồ Chí Minh)
- 1. 25 đường số 3, phường An Khánh
- (Trước sáp nhập: Thủ Đức, Hồ Chí Minh | Sau sáp nhập: An Khánh, Hồ Chí Minh)