Hostess

Mô tả Công việc
Provides excellence guest service, while having the ability to predict and exceed the guest's needs and expectations.
Acknowledges the guest immediately when they approach the host stand.
Must be knowledgeable of all the amenities and services and able to make suggestions to promote the property.
Seat guests systematically to meet the needs of servers and business volumes and maximizes the use of the facility and staffing.
Seat guests and presents a clean menu.May be required to pull chairs for guests and/or arrange (slide) tables together for large parties.
Keeps the work environment clean and organized, free of clutter.
Collects the menus and discards any that are tattered, torn or dirty.
Assures a smooth transition during shift change and ensure tables are properly set to start each shift.
Picks up any debris on the floor.
As the guest departs the outlet, thanks them for dining with you and extends a sincere invitation to dine with us again.
Handles guest complaints immediately and involves management when needed.
Keeps supervision informed on a timely basis of any undue variance from expected results.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Must have the ability to be productive for long periods of time.