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Mô tả công việc
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Position Overview
We are seeking a hands-on, service-driven Hotel Operations Manager to oversee the day-to-day operations of the hotel, ensure consistently exceptional guest experiences, and drive operational efficiency, team performance, and commercial results. Working closely with the General Manager and department heads, the successful candidate will uphold brand standards while fostering a culture of accountability, collaboration, and continuous improvement.
Key Responsibilities
Hotel Operations & Service Excellence
• Oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other guest-facing functions.
• Ensure smooth interdepartmental coordination, effective shift handovers, and timely resolution of operational issues.
• Maintain high standards of cleanliness, maintenance, safety, service delivery, and overall property presentation.
• Conduct regular property inspections, review guest feedback, and implement corrective and preventive actions.
• Handle escalated guest concerns professionally and ensure effective service recovery.
People Leadership & Development
• Lead, coach, and develop department heads and operational teams to achieve service and performance objectives.
• Support manpower planning, recruitment, onboarding, training, performance reviews, and succession development.
• Promote a positive workplace culture, clear communication, teamwork, and adherence to company policies.
• Ensure operational teams are trained in SOPs, guest service, emergency procedures, and complaint handling.
Compliance, Risk & Quality Assurance
• Maintain and continuously improve SOPs, service standards, internal controls, and quality-assurance processes.
• Coordinate emergency preparedness, incident reporting, preventive maintenance, and business continuity measures.
• Work with the General Manager on operational planning, improvement projects, and new service initiatives.
Yêu cầu
Candidate Requirements
• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of progressive hotel operations experience, including at least 2 years in a managerial or department-head role; experience in upscale or full-service hotels is preferred.
• Strong working knowledge of Rooms Division and Food & Beverage operations, service standards, and hotel financial fundamentals.
• Proven ability to lead cross-functional teams, manage guest relations, and solve operational problems decisively.
• Sound understanding of hotel PMS, operational reporting, budgeting, and performance metrics.
• Excellent communication, leadership, organizational, and interpersonal skills.
• Good command of English; additional languages are an advantage.
• Flexible, hands-on, detail-oriented, and comfortable working during peak operational periods.
Key Performance Indicators
Guest satisfaction and online review scores
• Service recovery effectiveness
• Departmental productivity and labor efficiency
• Operating cost and budget adherence
• SOP and quality audit compliance
• Team engagement and retention
• Revenue and upselling contribution
What We Offer
A dynamic hospitality environment, opportunities for professional growth, a collaborative leadership team, and a competitive compensation package commensurate with experience and company policy.
How to Apply
Please submit your updated CV and a brief cover letter to [Recruitment Email], with the subject line: "Application - Hotel Operations Manager".
Equal opportunity: We welcome applications from qualified candidates and assess applicants based on relevant skills, experience, and job requirements.
Quyền lợi
Thưởng
In come: Salary + bonus + Commission
Đào tạo
Multi other attractive benefits will be discussed on interview
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Nhà Hàng - Khách Sạn/Du Lịch > Đặt Phòng Khách Sạn
KỸ NĂNG
Hotel Management, Business Management, Resort Management, Tourism Management, Hotel Operation
LĨNH VỰC
Dịch vụ lưu trú/Nhà hàng/Khách sạn/Du lịch
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
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