Ielts Customer Service Officer

Công ty TNHH Giáo dục IDP (Việt Nam)

Địa điểm làm việc: Hà Nội

Hết hạn: 19/07/2023

Chi tiết công việc
Giới thiệu công ty

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giáo dục

Mô tả công việc

Answer first level enquiries received in person, by mail, email or telephone on relevant aspects of IDP IELTS in a friendly and professional manner.
Instruct and register IELTS test takers from different sources.
Handle other test-related requests from test takers when needed.
Cross-sell relevant IDP services where appropriate.
Process all and handle relevant first level feedback and comments in a timely and professional manner.
Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
Make sure that information brochures/ leaflets are available on all information at all the time for customers.
Maintain filing system of IELTS materials and ensure tight security is upheld at each touchpoint.
Support other back-office tasks when needed
Assistance in other matters pertaining to IELTS and other examinations administration.

Yêu cầu

Minimum 2 years of experience working in a customer service/sales environment, preferably in the services industry.
Good communication skills (in both Vietnamese and English)
Integrity - being honest, confidential and ethical.
Attention to detail - being careful about detail and thorough in completing tasks.
Dependability - being reliable, responsible, multi-task, and handle tasks under high pressure.
Cooperation - being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Concern for Others - teamwork, being sensitive to other's feelings, understanding and helpful on the job.

Quyền lợi

13th month salary.
Annual bonus
Good chance to study and develop career path stably
Opportunities to be trained in the professional environment to maximize your potential
English Training scholarship for staff and family members at ACET.
15 working-days recreation leave, 10 days sick leave.
Annual medical examination.
Outing Trip.
Other benefits according to IDP's policy.

Thông tin khác

Mức lương
Thoả thuận
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Cấp bậc
Nhân viên
Giới tính
Không yêu cầu
Kinh nghiệm
1 năm

Thông tin chung

Ngày hết hạn: 19/07/2023
Thu nhập: Thoả thuận

Giới thiệu công ty Xem trang công ty

Công ty TNHH Giáo dục IDP (Việt Nam)

IDP Education is a world leader in international student placement services. Our global network of 93 offices helps students from 30 countries to study in Australia, Canada, New Zealand, the USA and the UK. IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities. For more than 45 years, IDP Education (originally known as International Development Program) has played a major role in international education. During this...

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Từ 101 - 500 nhân viên

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