Import Customer Service Executive

CÔNG TY TNHH TIẾP VẬN THỰC REAL LOGISTICS

Hồ Chí Minh

Negotiable

30/04/2026

Toàn thời gian

Ứng tuyển

Ngành nghề:

Xuất - Nhập khẩu, Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Dịch vụ

1. Main responsibility

Check prices with overseas agents and provide optimal solutions regarding pricing, schedules, procedures, and documentation for customers or the sales department in the clearest and most efficient manner.
Resolve inquiries and resolve complaints to ensure customer satisfaction with the company's services.
Build reputation and image for the company's services.
Support the Sales department as make a quotation and send it to the customers.

2. Job description

Check Air/Sea freight rates with agents/carriers to find competitive pricing, compare rates, and provide quotations to the sales department.
Support the sales team in quoting, consulting services, schedules for customers for freehand shipments.
Arrange bookings and monitor shipment progress.
Check import procedures/purchase costs with the logistics department and provide
quotations to agents for DAP, DDP, DDU shipments.
Coordinate with departments to quickly and effectively handle customer requests. Track, notify, update shipping status for customers, agents.
Process customer and agent data. Keep information and maintain, develop relationships with customers, agents.
Assist the Accounting department in recovering outstanding debts.
Resolve any issues related to shipments.
Prepare work reports, volume reports, and perform self-assessment of monthly KPIs.
Handle other tasks as assigned by the manager.

3. Job requirements

Qualification: Bachelor's degree in economics, import-export, logistics, etc.
Experience: At least1-2 year in a similar position.
Priority: Know Chinese.
Good communication skills in English.
Skills: Strong communication, negotiation, persuasion, and problem-solving skill.
Proficient in using office software.
Ability to work independently as well as in a team.
Dynamic, meticulous, detail-oriented, and able to work under high pressure.
Commitment to maintaining information confidentiality.

4. Benefits

Welfare regime: Sales bonus, 13th-month salary, holiday and Tet bonuses, annual salary review, birthday gifts, and year-end recognition awards.
Health care regime and internal cohesion: General health check-ups, annual domestic and international trips, Year-End Party (YEP) and internal engagement activities.
Regimes according to Labor Law regulations: Social insurance, health insurance, annual leave, Holiday - Tet, etc.
Professional, dynamic environment, opportunities to learn through internal sharing sessions and clear promotion path.

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Work time

Monday to Friday: Morning: 8:00 AM - 12:00 PM, Afternoon: 1:30 PM - 5:30 PM.
Saturday: Working in the morning 8:00 AM - 12:00 PM, with 2 Saturdays off per month.

Work location

39-41 Street B4, An Khanh Ward, Ho Chi Minh City (Sala, District 2)

Contact us

Email address: [protected info]
Phone number: (+84) 28 3636 3888 - Ext: 126 (Ms. Dung)

Thông tin chung

Thu nhập: Negotiable

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Vị trí Import Customer Service Executive do công ty CÔNG TY TNHH TIẾP VẬN THỰC REAL LOGISTICS tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Negotiable, tìm thêm việc làm về Import Customer Service Executive hoặc công ty CÔNG TY TNHH TIẾP VẬN THỰC REAL LOGISTICS ở các link phía trên

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