Import Customer Service Executive

I. MAIN ROLES
- Advise and propose optimal logistics solutions regarding pricing, schedules, procedures, and transportation plans for customers and the Sales team.
- Monitor shipments and promptly handle arising issues to ensure the best customer service experience.
- Build and maintain strong relationships with customers and overseas agents, contributing to service quality improvement and enhancing the brand image of REAL LOGISTICS.
II. JOB DESCRIPTION
- Check and negotiate Air/Sea freight rates with shipping lines, airlines, and overseas agents; compare, analyze, and propose the most cost-effective and suitable solutions.
- Support the Sales team in preparing quotations, providing logistics solutions, and arranging shipment schedules for Freehand cargo.
- Arrange bookings, monitor shipment progress, and handle any issues arising throughout the transportation process.
- Coordinate with the Logistics team to advise on import procedures, check buying rates, and provide agent quotations for DAP, DDP, DDU, and other designated shipments.
- Proactively update shipment status and cooperate with relevant departments to respond promptly to customer requests.
- Manage customer and overseas agent databases; maintain and develop long-term business relationships.
- Support the Accounting team in monitoring outstanding payments and following up on receivables.
- Handle shipment-related issues, propose appropriate solutions, and prepare periodic reports on workload, shipment volume, and KPIs.
- Contribute ideas to improve workflows and enhance the overall effectiveness of the team.
- Perform other tasks assigned by the Manager.
III. JOB REQUIREMENTS
- College or Bachelor's degree in Logistics, Import-Export, Economics, or related fields.
- Minimum 1-2 years of experience in Import Customer Service or equivalent positions.
- Chinese language skills are preferred.
- Good English communication skills.
- Strong communication, coordination, negotiation, and problem-solving abilities.
- Proficient in Microsoft Office applications.
- Careful, responsible, proactive, and able to work well under pressure.
- Eager to learn and committed to long-term career development in the Logistics industry.
IV. BENEFITS
- Competitive Income - Deserved Recognition: Attractive salary with periodic performance reviews. Annual bonuses ranging from 3-8 months' salary (13th month & KPIs) + Sales Bonus (if any) + Holiday/Birthday bonuses.
- Flexibility for Efficiency: A supportive environment that promotes work-life balance.
- Full Social Benefits: Social insurance (BHXH), health insurance (BHYT), unemployment insurance (BHTN), and annual leave; clear learning opportunities and career advancement paths.
- Transparent Culture - Empowerment: Results-based evaluations; high performers are recognized and developed quickly.
- Modern Workspace: Internal canteen, comfortable working environment, and full amenities.
- Engagement & Rejuvenation: Domestic and international travel, periodic health check-ups, Year-End Party, and internal activities.
- Most staff achieve 3-5 months of bonuses per year; top performers can exceed this based on capacity. We don't just look for those who finish tasks, but those who want to grow long-term with the company.
V. WORKING HOURS
- Monday to Friday: Morning 8:00 AM - 12:00 PM, Afternoon 1:30 PM - 5:30 PM.
- Saturday: Morning 8:00 AM - 12:00 PM (2 Saturdays off per month).
VI. LOCATION
- 39-41 B4 Street, An Khanh Ward, Thu Duc City (Former District 2), Ho Chi Minh City (Sala area).
VII. CONTACT