Import ExecutiveCông ty TNHH Mentfield QV Logistics Việt Nam

Operation duties to include coordination with shippers, trucker, Shipping Lines/Co-loaders and overseas agents for export of shipments.
Complete process of shipment includes arranging for pick-up, booking, document preparation (BL, Invoice, certificate of origin, export permit declaration and/or AMS/IFS/ACI/AFR filling, if applicable) forwarding, follow-up tracking and tracing to final destination.
Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier and overseas agent throughout the process and choosing proper routing appropriate to the customer's needs.
Employees may also have additional responsibilities in accordance with supporting a specific department and be tasked with specific, individualize assignments.
Resolve issues respective to client requirements, data input-general customer service inquires related to tracking & tracing.
Resolve billing discrepancies and discrepancies against client SOP's.