Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?
Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us!
POSITION: CUSTOMER SERVICE - CHINESE
WHO WE ARE:
Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services,
digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.
In 2021, Innovature BPO was proudly recognized the "HR Asia Award, one of the best places to work for in Asia". In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we've cultivated. We're committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.
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WHAT YOU WILL BE DOING:
- Respond to complex inquiries, complaints, and requests from Chinese-speaking customers
- Troubleshoot issues effectively and resolve them within defined SLAs
- Document case details accurately in CRM and follow up proactively
- Identify recurring issues and suggest process improvements
- Coordinate with internal teams (e.g., technical support, billing) to solve cross-functional cases
WHAT WE ARE LOOKING FOR:
Must Have
- Experience in roles involving customer interaction, people engagement, or communication, such as Sales, Recruitment, HR, Translation, or similar roles.
- Fluent in Chinese and good at English
- Strong problem-solving and conflict resolution skills
- Ability to multitask and work in a fast-paced, structured environment
Nice to Have
- Experience in a customer service or client support role is a plus.
- Familiar with handling KPIs such as CSAT, FRT, and resolution time
- Experience with CRM systems and customer service platforms (e.g., Salesforce Service Cloud, Zendesk, Freshdesk, Talkdesk, Aircall).
- Familiarity with knowledge base or self-service tools.
- Basic knowledge of reporting and analytics tools (e.g., Google Looker Studio, Excel)
WHAT WE OFFER:
We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- A competitive monthly salary based on your ability
- 13th month Tet bonus & bi-annual performance bonus
- 12 Annual leaves + 2 Sick leaves
- Annual salary review
- Attractive employee awards
- Social insurance and healthcare insurance upon Vietnam Labor Code
- PTI insurance package, and annual health check
- An English-speaking environment
- An open culture that spurs creativity, innovation, and inclusivity
- A variety of training courses for your career development
- Diverse activities to foster relationships, including company trips, year-end party, employees' birthdays
- An open-space office, a cafeteria, and a range of modern equipment
- Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)
WORK LOCATION: The District Tower, 159C De Tham, Cau Ong Lanh Ward, HCMC.
WORKING HOURS: 9AM - 6PM (Mon - Fri)
We welcome talents to apply by Clicking "APPLY" button below
At Innovature, we are proud to be an equal opportunities employer.
We believe in making decisions about our employees' careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.
We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.
Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.
Find out about our company's life here: