Join one of ASEAN's leading financial institutions and play a critical role in ensuring the stability, security, and continuous improvement of our IT infrastructure and banking systems. We are seeking a proactive and customer-focused
IT Executive to support branch operations, manage IT systems, and drive technology initiatives that enable business growth.
Key Responsibilities:
Install, configure, and maintain computer hardware, software, networks, printers, and scanners.
Ensure systems and banking applications operate efficiently to support daily branch operations.
Troubleshoot hardware, software, network, and connectivity issues while coordinating with Head Office and external vendors.
Maintain core banking system parameters and support implementation of new modules and enhancements.
Manage investigation and change requests, including requirement discussions, UAT testing, migration sign-off, and post-implementation support.
Ensure compliance with IT security policies, regulatory requirements, and internal procedures.
Perform regular system health checks, antivirus monitoring, and IT security controls.
Support Disaster Recovery Plan (DRP), Business Continuity Planning (BCP), and data backup processes to ensure business continuity.
Assist in IT projects, system enhancements, and process improvement initiatives.
Prepare and submit required IT reports and documentation on a timely basis.
Requirements:
Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
Minimum 3 years of experience in
IT support, infrastructure, systems administration, or banking technology environments.
Strong knowledge of hardware, software, networking, and IT operations.
Exposure to banking systems or financial services technology environments is an added advantage.
Experience in incident management, system troubleshooting, UAT, and project implementation.
Good understanding of IT security controls, compliance, and disaster recovery practices.
Strong communication and stakeholder management skills.
A proactive team player with a strong sense of ownership and customer service orientation.