Instant Service Manager/ Quản lý tổng đàiInterContinental Ha Long Bay Resort & Residences

The Health Club Supervisor is responsible tonsures the seamless delivery of guest requests and service orders, contributing to an exceptional guest experience:
Manage the daily operations of the Instant Service team, ensuring a consistent and high standard of service delivery for guest requests, including but not limited to in-room dining, housekeeping services, and concierge tasks.
Supervise and train Instant Service Agents, providing guidance and support to ensure they are knowledgeable, motivated, and capable of delivering prompt and efficient service.
Coordinate and collaborate with various departments, including Housekeeping, F&B, Engineering, and Concierge, to ensure guest requests are handled promptly and accurately.
Monitor service request logs to ensure that all requests are completed within the expected time frame and to the satisfaction of the guest.
Handle guest complaints and special requests efficiently and professionally, resolving issues to enhance guest satisfaction and loyalty.
Establish and enforce operational standards for the Instant Service team, ensuring compliance with the resort's policies and procedures.
Assist in creating and maintaining service delivery reports, tracking guest preferences, special requests, and recurring issues to continuously improve service quality.
Ensure all guest interactions are carried out with the highest levels of professionalism, courtesy, and attention to detail, adhering to the resort's luxury service standards.
Maintain inventory control of in-room service amenities, supplies, and equipment, ensuring they are replenished and well-maintained.
Review and evaluate team performance regularly, providing feedback, coaching, and performance reviews to promote personal and professional growth.
Assist in the development of guest satisfaction initiatives and loyalty programs that further elevate the guest experience.