Internal Control Manager

Establish and maintain quality assurance standard operating procedures (SOPs)
Review, develop, implement, and manage organization's processes, standards and policies to ensure that services meet required specifications for quality;
Ensure compliance with government regulations and all legal standards;
Devise procedures to inspect and report quality issues;
Monitor all operations that affect quality;
Assure the reliability and consistency of services by checking processes and final output
Ensure that the quality control procedures are implemented during every step of the delivery services processes.
Plan and conduct internal quality audits.
Establish and implement the Inspection and Test Plan.
Test and inspect services to bring them up to certain quality standards.
Respond to client complaints related to the services quality, conducting the root cause analysis and taking necessary corrective actions.
Liaise with CE Team to appraise customers' requirements and make sure they are satisfied;
Perform statistical analysis of test results.
Keep records of quality reports, statistical reviews and relevant documentation;
Correctiveand Preventive actions
Facilitate proactive solutions by collecting and analyzing quality data;
Analyze the data thoroughly to find the areas of growth;
Develop and monitor appropriate corrective actions on identified problems;
Identify potential sources of error and suggest ways to eliminate them. (Preventive Actions);
Identify the training requirements to meet the quality standards;
Build strategies to make the delivery process more efficient.
Supervisory Responsibilities
Lead QA process improvement initiatives
Lead Instructor Training on QA-related topics
Organize, manage, and assist manual and automated QA executives to ensure minimal services defect leaks;
Communicate with external quality assurance officers during on-site inspections