IT Application Support (PL/SQL)Công Ty Tài Chính Trách Nhiệm Hữu Hạn Một Thành Viên Shinhan Việt Nam (SHINHAN VIETNAM FINANCE CO., LTD)

The job holder is responsible for managing an application support team and ensure all applications in the organization are at good status to support business units. In addition, he/she also work closely with other relevant IT teams to do continuously application enhancement and maintain smoothly operation from time to time.
1. Enterprise application monitoring and support
• Monitor and do health check to ensure applications are in good status.
• Support applications to ensure timely fix when having issue.
• Co-work with other stakeholders with effective communication for effective application support, application/system optimization and continuous application/system enhancement.
• Continuously update knowledge on the company business processes and system workflows, biz insight and industry trend.
• Give valued recommendations and seek for possible solutions on cost and time manner to ensure applications are timely up-to-date (with new framework, security patch,...) and cooperate with IT operation to make sure smooth application upgraded.
2. Application quality assurance
• Ensure quality assurance for all applications delivered by both external and internal Application Development teams.
• Proactively assist users on testing systems/applications and follow up with timely delivery.
3. Team management and project management
• Effectively manage application support team
• Train up team members with good service mindset and can-do attitude
• Manage projects effectively per assignment to meet department goal.