IT Business Analyst

Job Purpose

The IT Business Analyst (BA) play a pivotal role in bridging the gap between business requirements and technology solutions within the bank. The BA will work closely with stakeholders across various departments to understand business needs, analyze processes, and recommend IT solutions that enhance efficiency, streamline operations, and support strategic objectives

I. Key Responsibilities

Requirements Gathering & Analysis:

- Collaborate with business stakeholders to gather, document, and prioritize requirements.

- Conduct detailed analysis of business processes and workflows to identify areas for improvement.

- Translate business needs into functional specifications for IT development.

Solution Design:

- Work with IT teams to design and propose solutions that meet business requirements.

- Ensure solutions are aligned with the bank's overall IT strategy and architecture.

- Evaluate third-party software and technologies for potential integration.

Project Management:

- Act as a liaison between business units and IT during project execution.

- Participate in project planning, tracking, and reporting to ensure timely delivery of IT solutions.

- Coordinate user acceptance testing (UAT) and ensure solutions meet business expectations.

Stakeholder Communication:

- Facilitate clear communication between business stakeholders and IT teams.

- Conduct regular meetings to update stakeholders on project progress and gather feedback.

- Provide training and support to end-users post-implementation.

Documentation:

- Create and maintain comprehensive documentation, including business requirements, process maps, and user guides.

- Document system configurations and changes to ensure traceability.

Risk Management:

- Identify and assess risks associated with IT projects and propose mitigation strategies.

- Ensure compliance with regulatory requirements and bank policies.

- Bachelor's degree in Information Technology or Business Management

- 8+ years of experience as an IT Business Analyst, preferably in the banking or financial services industry.

- Strong understanding of banking processes and regulations.

- Proficiency in requirements gathering, process mapping, and documentation.

- Experience in writing SQL queries and using data visualization techniques and tools

- Experience with Agile methodologies and tools like JIRA, Confluence, etc.

- Excellent communication, analytical, and problem-solving skills.

- Ability to work collaboratively in cross-functional teams

- Business English standard of proficiency as required for the role.

WHY BECOME IT/DATA EXPERTS AT TECHCOMBANK?

• Investing over 300 million USD to develop large-scale IT projects, Techcombank is one of the leading bank in Technology trends in Vietnam
• You will grow with Techcombank by having the opportunity to learn from top experts from across the world
• Techcombank provides a rewarding remuneration structure that commensurate with your achievement and contribution
• Techcombank is the Top 2 Best place to work in the banking industry where you can experience various exciting activities throughout the year: Company anniversary, Team building, Active Saturday , Year End Party, etc.