IT Business Analyst

Requirement Gathering: Work closely with clients and stakeholders to gather, analyze, and document business requirements.
Analysis & Documentation: Create detailed requirement specifications, workflows, and process maps to ensure clear communication with development teams.
Client Collaboration: Act as the main point of contact for clients, ensuring that their needs and feedback are understood and addressed throughout the project lifecycle.
Support & Maintenance: Handle support tickets, analyze issues, and coordinate with technical teams to provide timely resolutions. Be prepared to work overtime (OT) outside regular hours to assist clients with urgent issues. OT will be compensated as per company policy.
Onsite Reporting: Attend onsite meetings at the client's office in Ho Chi Minh City once a week to report progress and align on project deliverables.
Wireframe & Design: Create basic wireframes and mockups using design tools such as Figma to communicate requirements effectively.
Project Operations: Oversee project activities, ensuring timelines and deliverables are met, and proactively solve challenges.
Stakeholder Communication: Facilitate meetings, presentations, and demos for stakeholders and clients.
Continuous Improvement: Provide input on process improvements and contribute to the optimization of project workflows.