Make an impact with NTT DATA
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Your day at NTT DATA
We are seeking an IT Comtor L2 AMS (Korean Speaking) to support Korean customers and Application Management Services (AMS) teams in Vietnam. The successful candidate will act as the communication bridge between Korean stakeholders and support teams, facilitating incident management, service requests, change requests, and daily operational activities to ensure service quality and customer satisfaction.Key Responsibilities
Serve as the primary communication bridge between Korean customers and AMS support teams.
Provide interpretation during support meetings, workshops, and operational discussions.
Translate tickets, incident reports, change requests, service requests, emails, and technical documentation.
Support incident triage and communication between customers and support teams.
Track and follow up incident resolution progress.
Coordinate service requests and change requests throughout the support lifecycle.
Maintain support documentation and knowledge repositories.
Monitor ticket status and support SLA tracking activities.
Support periodic service reporting and customer reviews.
Required Qualifications
Bachelor's degree in IT, Computer Science, Korean Studies, Business Administration, Translation & Interpretation, or related fields.
TOPIK Level 5 or above.
Minimum 2 years of experience as IT Comtor, AMS Coordinator, Korean Interpreter, Customer Support Coordinator, or similar roles.
Understanding of AMS or
IT Support operations.
Familiarity with Incident, Service Request, Problem, and Change Management processes.
Strong communication and stakeholder management skills.
Preferred Qualifications
Experience supporting Korean customers in AMS or Managed Services environments.
Understanding of ITIL concepts and service management processes.
Experience with ServiceNow, Jira Service Management, Remedy or similar tools.
Ability to communicate in English.
Experience supporting ERP, Manufacturing, SCM, Finance, Banking, Retail, or Enterprise Systems.
Required Skills
Korean Communication, Customer Support Coordination, Incident Management Support, Service Request Management, Change Request Coordination, Stakeholder Management, Documentation Management, IT Service Management
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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