Mô tả công việc
Lead investigation and resolution of complex production issues and customer-reported incidents.
Handle user access management and data management (importation, update, migration etc.) requests.
Lead troubleshooting and coordinate with Dev, Infra, and Network teams.
Working knowledge of ESB (Enterprise Service Bus) or Message Queuing (MSMQ) is an added advantage
Experience with an observability platform like Grafana for troubleshooting, monitoring and alerting is a must.
Analyse application logs, SQL data, and system behaviour to identify root causes.
Experience in writing SQL queries for troubleshooting, data validation, and issue analysis.
Coordinate with Development, QA, Product Management, Infrastructure, and Customer Support teams to drive issue resolution.
Track, follow up, and ensure timely closure of action items across cross-functional teams.
Perform root cause analysis (RCA) and recommend preventive and corrective actions.
Drive continuous improvement initiatives to reduce incident volume and improve product stability.
Yêu cầu
Proficient in writing SQL queries for data analysis and issue investigation.
Ability to verify and validate data across multiple systems and databases.
Hands-on experience in converting Excel data into SQL scripts.
Experience in troubleshooting application errors using logs, SQL queries, and system diagnostics.
Good understanding of enterprise application architecture and business workflows.
Experience in integration troubleshooting (REST APIs, file-based, message-based and service integrations).
Familiarity with monitoring and logging tools such as Grafana, Kibana, Splunk, or similar tools is desirable.
Working knowledge of programming languages and software development lifecycle (SDLC), release management, and incident management processes.
Thông tin chung
Nơi làm việc
- Vietnam, Ho Chi Minh City