IT Executive

· Supporting Application experience with Microsoft Office and installing approved applications using non administrator permissions.
· Creating, managing exchange mailbox accounts.
· Troubleshooting, improvising, and solving unknown issue and unfamiliar situations.
· Providing day-to-day support coverage to end users ranging from software and network support, hardware, troubleshooting resolution.
· Developing and implementing IT systems which improve productivity and efficiency of operations to support business lines.
· Demonstrating ability to provide excellent customer service via telephone, remote support or in person to a wide range of users.
· Assisting IT Manager in planning and implementing IT projects.
· Supporting IT Manager in the security, efficiency and reliability of information technology, computer systems, and area telecommunications.
· Ensuring that IT systems are fully exploited to improve internal customer service and that our Standards are maintained.
· Ensuring our IT systems are in smooth operation.
· Ensuring communication systems are efficient and costs monitored controlled.
· Installing new software and hardware.
· Regular updating, maintaining backup data.
· Configuring computers for new employees.