Mô tả Công việc
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of user problems and be proactive when dealing with user issues
Log all calls on the service desk system and maintain full documentation
Respond to enquiries from clients and help them resolved any hardware or software problems
Maintain a log of any software or hardware problems detected
Support users in the use of Computer equipment by providing necessary training and advice
Allocate more complex service issues to the relevant
IT Support member