IT Helpdesk engineer

Renesas Electronics Corporation () empowers a safer, smarter and more sustainable future where technology helps make our lives easier. A leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at . Follow us on , , , , and .
Renesas' mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.
Responsibilities:
'- Receiving support requests directly from users, via emails or hotlines, logging tickets to the ServiceDesk system, and confirming the reception of requests to users in a timely manner.
- By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
- Setting up and preparing PCs/Laptop (hardware/software/connectivity) for newcomers and Renesas VN employees
- Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
- Installing software base on user requests
- Completing other technical tasks assigned by IT Supervisor/Manager and the Management;