This position is responsible for providing support to staff relating to hardware, applications, troubleshooting computer problems, determining the reason, advice on appropriate action. He/she will manage computers, printers, etc.
- Answer staff's questions in person and via phone/email...
- Troubleshoot computer, printer, and network, problems.
- Determine source of problems (hardware, software, user access, etc.).
- Manage IT Assets
- Advise staff on appropriate action.
- Serve as liaison between staff and the department to resolve issues.
- Work one-on-one with staff on application projects.
- Research and recommend hardware and software development, purchase, and use.
- Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
- Record, maintain hardware and software inventories, site and/or server licensing, and user access and security.
- Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, ...
- Work as a team member with other technical staff, such as network, system, and applications, to ensure connectivity and compatibility between systems.
- Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.
- Maintain confidentiality about the information being processed, stored, or accessed by the network.
- Document system problems and resolutions for future reference.
- Train users. Provide on-the-job training for new department staff members.
- Others assigned by superiors.
► Education and Experience
- College or bachelor's degree in Computer Science, Information Technology, or Computer Information Systems.
- Associate degree preferred MCSA/MCSE/CCNA Certificate.
- At least 1 year of experience working in
IT Support and helpdesk.
► Required Skills/Abilities:
- Intermediate English skills in communicating by speaking, writing, listening, and reading.
- Advanced knowledge of company-supported applications database. Ability to learn and support new applications. Working with staff requires interpersonal skills.
- Ability to investigate and analyze.
- Ability to plan, implement, test, and troubleshoot system software.
- Ability to develop systems solutions for operational problems.
- Ability to communicate technical guidance and instruction to users on the use of PC, server applications and systems.
- Ability to write technical instructions on the use of programs or program modifications. Records maintenance skills. Knowledge of computer security procedures and protocols.
- Ability to determine the nature of computer hardware and systems software problems, to communicate technical guidance and information to users.
- Ability to learn and support new hardware, software, and operating systems. Working with users requires interpersonal skills.
- Responsibilities may require evening and weekend work in response to the needs of the systems being supported.
► Working Conditions and Benefits:
- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Ward, Hanoi City
- Working time: 8:00 - 175 Monday - Friday (Closed Saturday & Sunday)
- Annual Leave: 12 days/year (after probation time)
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Annual Salary Increase: once per year
- Performance Assessment: twice per year (fixed in April and October)
- Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
- WFH Policy: work from home up to 2 days per week after 6 months of employment
- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.