Mô tả công việc
Provide End-User Support: Act as the primary technical support for all employees, addressing issues related to hardware, software, and network connections via tickets, walk-ins, phone calls, and chat.
IT Asset Management: Manage the full lifecycle of IT assets, including procurement, deployment, maintenance, and disposal of laptops, desktops, monitors, and other peripherals.
System & Network Support: Assist with the maintenance and troubleshooting of internal systems, office networks (LAN, Wi-Fi), and basic server-related tasks.
Onboarding & Offboarding: Handle the IT aspects of employee onboarding (account setup, equipment provisioning) and offboarding (asset retrieval, account deactivation)
Yêu cầu
Technical Skills:
Proficiency in troubleshooting issues on both Windows and macOS operating systems.
Strong working knowledge of common business software, including MS Office Suite and Google Workspace.
Basic understanding of networking fundamentals (e.g., TCP/IP, DNS, DHCP) and hardware components.
Experience:
Over 1 year for hands-on experience in a corporate IT help desk or end-user support role is preferred.
(For new graduates) A degree in IT, Computer Science, or a related field, or relevant certifications are a plus.
Soft Skills:
Excellent communication and interpersonal skills with a strong ability to assist users with varying levels of technical knowledge.
Proven problem-solving skills and the ability to work independently to resolve technical issues.
A proactive and positive attitude with a strong sense of ownership and a commitment to teamwork.
Can use English (Ability to work)
Quyền lợi
Income & Achievement
SHUI as Vietnamese Law
Competitive salary, salary review once a year
13 th month salary and Annual Performance Bonus
MVP and Shining star awards at the end of year
Workplace Happiness
Premium Private Medical Insurance & Accident Insurance 24/7
Annual health check
15-day annual leave, Christmas leave and 90-min menstrual leave for women
Company trip, YEP and monthly gathering time
Gifts on special occasion and fully stocked snack corner
Sponsored training courses and book purchase quarterly
Be well-equipped with new working equipment
Global and professional working environment
Thông tin chung