IT Helpdesk/support/network

- Education: Graduated from college/university - Information Technology (Majors: Computer Networks, Computer Science, or related fields)
- At least 1 year of experience in a similar position such as IT Helpdesk in an Enterprise IT environment.
- Solid experience in System Administration, Linux, and Windows.
- Preference will be given to candidates holding certifications such as MCSA (Microsoft Certified Solutions Associate), CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional), MCSE or Linux.
- Experience in supporting and troubleshooting IT equipment for end users (both software and hardware), including desktop computers, laptops, IP/Analog phones, printers, network devices, routers, firewalls, Wi-Fi, etc.
- Solid foundational knowledge of:
o Deployment and operation of physical and virtual servers.
o Internal network systems (LAN), VPN.
o Enterprise IT infrastructure.
- Basic knowledge of information security and system security.
- Ability to analyze issues, identify root causes, recognize potential risks, and proactively coordinate with relevant technical teams for resolution and prevention.
- Experience in implementing at least one or multiple personal or enterprise projects (able to present or provide evidence if required).
- Experience in monitoring and operating IT systems.
- Experience in deploying and managing VoIP / Analog PBX systems.
- Experience in supporting the deployment and operation of enterprise systems such as Microsoft 365, ERP, Dynamics 365, and internal applications.
- Ability to use Postman and related tools for basic API testing.
- Experience in deploying and operating CCTV monitoring systems.
- Skills in operating system installation, data backup, and data recovery for PCs, laptops, and macOS devices.
- Perform IT asset and equipment management (IT Asset Management).