IT HelpDesk

* Job Descriptions:
Receive and log all support requests, classify and prioritize requests based on urgency and impact on work operations, monitor the progress of requests and provide updates to users.
Resolve hardware/software issues and guide users on company technology usage.
Install, configure, and maintain and upgrade software operating systems, and applications.
Support the installation and troubleshooting of peripheral devices such as printers, scanners, and storage devices.
Conduct short training sessions and provide technical consulting to users to help user utilize existing technologies more effectively.
Prepare regular reports on support status, request volume, and processing performance.
Analyze common issues to identify trends and suggest preventive measures.
Offer remote technical support for users through tools like remote desktop, Ultraviewer, TeamViewer, etc.
Help users resolve issues on their devices quickly and efficiently.
* Benefits:
- Fully welfare regimes (social insurance, health insurance, unemployment insurance, annual leave, overtime ...) according to state regulations.
- Annual travel and general health check, 13th-month salary, Tokio Marine Premium health care package, union bonus, support lunch fee 800,000 VND, support phone fee 200,000 VND, support 50% tuition for self-development courses...
- Free bus use for all routes of Becamex Tokyu Bus route.
- Working time: 8:00 - 17:00 (Monday - Friday)