Company Description HAECO Group is one of the world's leading aircraft engineering and maintenance service providers, offering comprehensive solutions across the aviation value chain. The Group delivers airframe services, line maintenance, component overhaul, aero-structure repairs, landing gear and engine services, global engine support, parts manufacturing, and technical training. With around 15,000 employees in Hong Kong, Chinese Mainland, Europe, and the U.S., HAECO operates through 14 companies supporting global airlines and aviation partners.
The organization emphasizes safety, quality, and innovation, providing a dynamic environment for professionals who want to grow their careers in aviation and advanced engineering. More information is available at [protected info] and via HAECO's LinkedIn and Twitter channels.
Application sent to [protected info] / [protected info] (Zalo)
Role Description The IT Manager, Operations & Security is a full-time, on-site role based in Hanoi, accountable for Vietnam local IT operations, helpdesk functions, project delivery, and cybersecurity governance, ensuring the stability and availability of IT infrastructure and effective service delivery. Manages project delivery, oversees internal support teams and outsourced vendors, and enforces compliance standards in alignment with local business needs and Group strategy, driving operational excellence, business continuity, and digital transformation.
Qualifications
· Manage daily IT operations covering infrastructure, networks, systems, cloud platforms, and end-user support.
· Manage outsourced helpdesk and local vendors, ensuring service quality, SLA adherence, and continuous performance improvement.
· Plan and deliver IT projects, including system implementations, upgrades, migrations, and infrastructure expansion.
· Implement and maintain cybersecurity controls, including endpoint security, identity and access management, vulnerability management, and incident response readiness.
· Maintain IT asset inventory and ensure compliance with IT policies, standards, and audit requirements.
· Act as IT budget cost owner, providing accurate cost analysis, forecasts, and inputs for annual budgeting and planning.
· Monitor IT service performance and user satisfaction, driving continuous improvement in service delivery and user experience.
· Lead change management, user training, and digital adoption activities in collaboration with business teams.
· Coach and develop IT staff and vendors, building technical capability, accountability, and a high-performance culture.
· Identify emerging technologies and cloud opportunities to improve operational efficiency and support business growth
Requirements
· Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline.
· Professional certifications preferred: ITIL, PMP, CISSP, or equivalent.
· Minimum 12 years of IT experience, with at least 6 years in a managerial or leadership role.
· Strong knowledge of delivering IT projects and managing system transitions, infrastructure technologies, service delivery in a complex or multi-site environment, cybersecurity governance, risk management, and compliance frameworks (e.g. ISO 27001, data protection laws), and enterprise security controls across on-prem and cloud environments.
· Strong experience in vendor management, contract governance, and outsourced service models.
· Strong analytical, problem-solving, and decision-making capabilities.
· Fluency in English, speaking Mandarin is an advantage.
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