IT Manager

[Daily] Work Scope includes Vietnam(Ho Chi Minh) and Offices(Southeast Asia, South Asia & Pacific )
• Collecting Data, Summarizing Report and Managing Status of Network, Server and Firewall so on
• Management and response to inquiries about networks such as firewalls, security programs(Cloud Proxy etc) installed at RHQ offices under the general management.
• Supporting Internal System issue such as Business Trip, GHR, EP so on
• Supporting and Problem-solving of general requests of Knox Portal, Knox Messenger and Knox Mobile including registration, changes and termination request
• General Supporting of IT issue such as Outlook, PC Setting and Internet so on
and IT device installation such as monitor, printer and scanner
• Managing and Supporting of Video Conference System including firewall and network checking
• Guiding and operating of IT Service Request portal including Capacity Change of Knox Portal and Outlook so on
• Response to security issues and overall security management
• Apply the guide to the HQ's IT organization and information Security Center to RHQ and under offices.
[Monthly/ Quarterly] Work Scope includes Vietnam and Offices(Southeast Asia, South Asia & Pacific)
• Check and management of IT Infra according to Samsung security regulation
(Cooperate with HQ : Information Security Center & Digital Innovation)
• IT Asset Managing, Controlling and Inspection(Twice a year,1Q and 4Q)
• Support for server management at operating business sites and support for IT staff at business sites (MSSC, VSSC, SNG)
• Supporting and Managing of File Server.
• Management of RHQ Internet Service Provider (Contract, Cost, Quality, Capacities)
• User Authorization, Checking Back-up status and Limited Capacity Status so on
• Clearing and Collecting of Knox Portal ID and SVPN on Monthly Basis
• ID Management based on end of each month according to new or retired employee status
• After analyzing the monthly office UTM inspection result report and security inspec-tion result report, report it to the general manager.
• Collecting and Managing of IT Invoices and Cost Chart
• Cost Analysis of issued invoice comparing amount and user list, and recording on cost