IT Operation Support

Mô tả Công việc
Main Purpose:
Serve as the first point of contact for users seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Provide accurate information on IT products or services
Pass on any feedback or suggestions by users to Infrastucture Team
Install, modify, and repair computer hardware and software
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved
Key Accountabilities:
Install, modify, and repair computer hardware and software
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Run reports to determine malfunctions that continue to occur.