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Mô tả công việc
Mô tả Công việc
Main Purpose:
Serve as the first point of contact for users seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Provide accurate information on IT products or services
Pass on any feedback or suggestions by users to Infrastucture Team
Install, modify, and repair computer hardware and software
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved
Key Accountabilities:
Install, modify, and repair computer hardware and software
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Run reports to determine malfunctions that continue to occur.
Yêu cầu
Yêu Cầu Công Việc
Education
Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience
3+ years of experience in
IT support and infrastructure administration.
Extensive experience with Microsoft 365, Azure AD, and cloud-based solutions in Azure.
Knowledge of ITSM tools (e.g., ServiceNow, Jira) and remote support tools.
Ability to communicate technical concepts effectively in English with international teams and vendors.
Work related skills
Networking knowledge (OSI network layers, TCP/IP)
Client service mindset
Soft skills:
Good English communication skills
Problem solving skills
Team work spirit and ability of working individually
Quyền lợi
Laptop
Chế độ bảo hiểm
Phụ cấp
Chăm sóc sức khỏe
Đào tạo
Nghỉ phép năm
Thông tin khác
Địa điểm làm việc
Hồ Chí Minh
119-127 Nguyễn Cơ Thạch, Quận 2, Hồ Chí Minh
Thông tin chung
- Ngày hết hạn: 26/03/2025
- Thu nhập: Cạnh tranh
