IT Operations Lead

Mô tả Công việc
1. IT Infrastructure Management
Oversee the maintenance and optimization of IT infrastructure, including servers, networks, storage systems, and cloud services.
Ensure the scalability, reliability, and performance of IT systems to meet organizational needs.
Manage IT asset inventory and lifecycle, including hardware and software.
2. Team Leadership and Management
Lead and mentor the IT operations team, fostering a collaborative and high-performing environment.
Assign tasks, set goals, and monitor the performance of team members.
Provide technical guidance and professional development opportunities.
3. Incident and Problem Management
Monitor IT systems for performance issues or failures and coordinate rapid incident resolution.
Implement root cause analysis for recurring issues and develop long-term fixes.
Maintain detailed logs and reports of incidents and resolutions.
4. System Monitoring and Maintenance
Ensure proactive monitoring and regular maintenance of IT systems to prevent downtime.
Oversee backup and disaster recovery solutions to protect business continuity.
Conduct regular updates and patches to maintain system security and compliance.
5. IT Service Management
Implement and manage ITIL or similar service frameworks for efficient IT service delivery.
Ensure that service level agreements (SLAs) are met or exceeded.
Collaborate with other departments to understand and address IT service requirements.
6. Security and Compliance
Enforce cybersecurity measures to protect organizational data and systems.
Ensure compliance with industry regulations, internal policies, and external audits.
Develop and maintain IT policies, procedures, and documentation.
7. Vendor and Budget Management
Manage relationships with external vendors and service providers.
Negotiate contracts and oversee service quality.
Monitor and manage the IT operations budget, optimizing costs without compromising service quality.
8. Strategic Planning and Improvement
Identify areas for operational improvement and implement solutions.
Participate in strategic planning to align IT operations with organizational goals.
Stay updated on emerging technologies to improve IT infrastructure and processes.