IT Plant Support

Job Purpose
IT Plant Support is responsible for over all day to day operation to make sure IT system is working and no downtime impacts to manufacturing operation:
• First technical support for all application systems and software components
• Troubleshoot and investigate the hardware, software and system incident
• Participate and provide support to projects in assigned from supervisor
This role ensures smooth day-to-day operations by resolving user issues, escalating complex problems, and maintaining system stability across production and logistics environments.
Key Tasks
• Key contact point all user at IPV for IT hardware and sofware issue
• Supporting day-to-day operation incident and change
• Maintaining user support and IT services
• Troubleshoot, diagnosing and solving hardware or software faults
• Installing and configuring computer hardware, software, systems, networks, printers and IT equipment
• First Tier Application support such as Microsoft Office Suite, SAP, K2 Workflow, BI, Web Application, ASRS, etc.
• Respond to user inquiries, troubleshoot issues, and ensure timely resolution or escalation.
• Maintaining user support, IT services and IT Asset.
• Conduct basic training sessions for new users or system updates.
• Handle multi-tasks and adapt to changing situations, ad-hoc projects and varying workloads to accommodate of the business
• Work closely with manufacturing, warehouse, and logistics teams to understand operational needs.