IT Service Desk

Công Ty Cổ Phần Thời Trang Yody - Chi Nhánh Hải Dương

Địa điểm làm việc: Hà Nội

Hết hạn: 25/08/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

1. Customer Support:
- Receive and process customer support requests via phone, email, chat, and other channels
- Diagnose and resolve technical issues related to computers, networks, software, and other IT systems
- Provide guidance and support on the use of company products and services
- Enhance customer satisfaction by providing professional and attentive support
2. System Administration:
- Administer and maintain computer systems, networks, and software
- Create hardware, software, and system documentation
- Monitor and supervise system performance, identify and resolve issues promptly
- Update and install software patches and new software as needed
3. Process Automation:
- Analyze and automate service processes to improve efficiency
- Utilize automation tools to reduce request processing time and increase productivity
- Develop and implement automation solutions that align with company needs
4. Reporting:
- Collect and analyze data related to Service Desk operations
- Prepare regular performance reports, including: number of requests, handling time, customer satisfaction levels, etc
- Propose process and service improvement solutions based on collected data
- Working hours: 8:00 AM to 5:00 PM (Monday through Saturday), with Sundays off.

Yêu cầu

1. Knowledge:
- 3+ years of experience working in IT, with a focus on Service Desk
- Understanding and application of ITIL, ITSM (especially implementation)
- Knowledge of computer system, network, and software administration
- Understanding of network system design
- Ability to present and communicate performance reports effectively
2. Skills:
- Excellent communication and customer service skills
- Problem-solving skills and strong analytical thinking
- Proficiency in using Service Desk support tools (e.g., ITIL4, Jira, Zendesk, etc.)
- Fluency in using computers and office software applications
- Basic English communication skills
3. Qualities:
- Highly responsible, meticulous, and detail-oriented
- Ability to work independently and as part of a team
- Customer-centric approach, always striving to deliver the best customer experience
- Fast learner and adaptable to new work environments

Quyền lợi

- A dynamic, open, and inclusive work environment that promotes a culture of learning.
- Trust and empowerment for you to engage with and address real-world challenges from the market.
- A fast-track career development path with competitive compensation.
- Year-end bonuses based on business performance.
- Special policies from YODY (Tet gifts, internal purchase discounts, etc.).
- Full participation in social insurance, health insurance, and unemployment insurance.
- Provided accommodation in Hai Duong City, with daily transportation between Hanoi and Hai Duong.

Thông tin chung

Ngày hết hạn: 25/08/2024
Thu nhập: Thương lượng

Giới thiệu công ty Xem trang công ty

YODY mong muốn mang đến cho toàn bộ khách hàng trên khắp mọi miền tổ quốc Việt Nam và thế giới những sản phẩm thời trang do chính tay người Việt làm ra. Không phân biệt tầng lớp, không phân biệt giàu nghèo, ai cũng sẽ được chào đón, tôn trọng với trải nghiệm dịch vụ mua sắm tuyệt vời khi đến với YODY.

YODY tin rằng tăng trưởng bền vững bắt đầu từ nguồn nhân lực hạnh phúc. Vì vậy, chúng tôi thấu hiểu niềm tin bạn trao cho chúng tôi bằng cách không ngừng đưa YODY trở thành một nơi làm việc...

Quy mô công ty

Từ 1000 - 5000 nhân viên

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