Mô tả công việc
YOU WILL:
• Manage support tickets by reviewing customer issues, initiating contact to understand concerns, and keeping customers informed throughout the resolution process.
• Use provided tools and applications-such as diagnostic utilities, system logs, performance monitors, and proprietary platforms-to investigate and troubleshoot technical problems effectively.
• Resolve or escalate a variety of customer issues, document technical work and research promptly, and maintain accurate case records for transparency and knowledge sharing.
• Collaborate across teams and products to address moderately complex technical issues, leveraging cross-functional expertise to ensure thorough resolution.
• Participate in technical and non-technical training sessions to build proficiency in support topics and stay current with evolving tools and processes.
• Contribute to continuous improvement by identifying inefficiencies, suggesting enhancements to automated tools, and providing feedback on product and process improvements.
• Assist in post-incident reviews and root cause analysis to prevent recurrence as part of incident management participation.
• Create or update internal and external documentation to support customers and peers in resolving issues more efficiently.
• Other relevant tasks assigned by the management.
Yêu cầu
**Must Have:
• English Proficiency: Demonstrated fluency across all four language skills -listening, speaking, reading, and writing-with a proficiency level equivalent to IELTS Speaking 6.5+. Clear and effective communication in English is essential for both internal collaboration and client interactions.
• Technical Background: A solid foundation in IT or programming is required. This role involves working with technical systems and tools, so prior education or experience in a related field is essential.
• Work Schedule Flexibility: Willingness to work in rotating shifts, including night shifts, is required to support global operations and ensure 24/7 service coverage.
• Work Hours: This is a full-time position with a 5-day work week and 2 non-fixed days off. Each workday consists of 9 hours (8 hours of work and 1 hour for breaks).
**Nice To Have:
• Customer Focus: A strong customer service orientation is a must, along with a results-driven mindset. Candidates with experience supporting international clients will be given preference, as this role often involves cross-cultural communication and service delivery.
WHY US?
• Salary ranges (Gross): from 18,000,000 VND
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided Annual Health Checkup
• Activities: Birthday party, Employee engagement activities.
Quyền lợi
Chăm sóc sức khoẻ
Annual Health Checkup
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Đào tạo
Training will be offered
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Thông tin khác
NGÀY ĐĂNG
22/04/2026
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Customer Service, English, Programming Support, Technical Training, Trouble shooting
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Thu nhập: Tới 26tr ₫/tháng
Nơi làm việc
- 1st Floor, S4-01 Tower, The Sun Avenue Building, 28 Mai Chi Tho St., An Phu Ward, Dist. 2, HCM City