Mô tả công việc
YOU WILL:
• Manage support tickets by reviewing customer issues, initiating contact to understand concerns, and keeping customers informed throughout the resolution process.
• Use provided tools and applications-such as diagnostic utilities, system logs, performance monitors, and proprietary platforms-to investigate and troubleshoot technical problems effectively.
• Resolve or escalate a variety of customer issues, document technical work and research promptly, and maintain accurate case records for transparency and knowledge sharing.
• Collaborate across teams and products to address moderately complex technical issues, leveraging cross-functional expertise to ensure thorough resolution.
• Participate in technical and non-technical training sessions to build proficiency in support topics and stay current with evolving tools and processes.
• Contribute to continuous improvement by identifying inefficiencies, suggesting enhancements to automated tools, and providing feedback on product and process improvements.
• Assist in post-incident reviews and root cause analysis to prevent recurrence as part of incident management participation.
• Create or update internal and external documentation to support customers and peers in resolving issues more efficiently.
• Other relevant tasks assigned by the management.
Yêu cầu
**Must Have:
• English Proficiency: Demonstrated fluency across all four language skills -listening, speaking, reading, and writing-with a proficiency level equivalent to IELTS Speaking 6.5+. Clear and effective communication in English is essential for both internal collaboration and client interactions.
• Technical Background: A solid foundation in IT or programming is required. This role involves working with technical systems and tools, so prior education or experience in a related field is essential.
• Work Schedule Flexibility: Willingness to work in rotating shifts, including night shifts, is required to support global operations and ensure 24/7 service coverage.
• Work Hours: This is a full-time position with a 5-day work week and 2 non-fixed days off. Each workday consists of 9 hours (8 hours of work and 1 hour for breaks).
**Nice To Have:
• Customer Focus: A strong customer service orientation is a must, along with a results-driven mindset. Candidates with experience supporting international clients will be given preference, as this role often involves cross-cultural communication and service delivery.
WHY US?
• Salary ranges (Gross): from 18,000,000 VND
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided Annual Health Checkup
• Activities: Birthday party, Employee engagement activities.
Quyền lợi
Chăm sóc sức khoẻ
Annual Health Checkup
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Đào tạo
Training will be offered
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Thông tin khác
NGÀY ĐĂNG
22/04/2026
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Customer Service, English, Programming Support, Technical Training, Trouble shooting
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Thu nhập: Tới 26tr ₫/tháng
Nơi làm việc
- 1st Floor, S4-01 Tower, The Sun Avenue Building, 28 Mai Chi Tho St., An Phu Ward, Dist. 2, HCM City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 22/05/2026
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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