IT Support Engineer

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 21/04/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

*PRIMARY PURPOSE: The IT Support is responsible for providing support to Profectus staff relating to hardware, applications, troubleshooting computer problems and determining reason, and advice on appropriate action. He/she will manage the server, computer, laptop, printer, and other office equipment.
• Answer staff's questions in person and via phone/email...
• Troubleshoot computer, printer, and network, problems.
• Determine the source of problems (hardware, software, user access, etc.).
• Advise staff on appropriate action.
• Serve as liaison between staff and the department to resolve issues.
• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
• Record, and maintain hardware and software inventories, site and/or server licensing, and user access and security.
• Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, computer mouse, etc.
• Work as a team member with other technical staff, such as network, system, and applications to ensure connectivity and compatibility between systems.
• Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with the current system.
• Maintain confidentiality about the information being processed, stored, or accessed by the network.
• Document system problems and resolutions for future reference.
• Maintain the adherence to ISO27001 standards, conduct security awareness training for staff, promoting a security-conscious culture within the organization.

Yêu cầu công việc

*REQUIREMENTS
• College or bachelor's degree in computer science, information technology, or computer information systems.
• At least 03 years' experience working in IT Support and helpdesk.
• Intermediate English skills in communicating by speaking, writing, listening, and reading.
• Advanced knowledge of company-supported applications, and databases. Ability to learn and support new applications.
• Ability to plan, implement, test, and troubleshoot system software.
• Ability to determine computer problems and coordinate hardware and/or software solutions.
• Ability to communicate technical guidance and instruction to users on the use of PCs, server applications, and systems.
• Experience with Microsoft 365 suite, firewalls, VPN and securities protocols
• Knowledge of best practices in user access control, including least privilege principle, role-based access control (RBAC), and multifactor authentication (MFA).
• Experience with patch management processes and tools to ensure that software and systems are up-to-date with the latest security patches.
• Experience with JIRA, MS Azure and Active Directory is a big advantage.
• Experience or knowledge on intrusion detection systems (IDS), intrusion prevention systems (IPS) and other security tools is a big advantage.
*BENEFITS:
• Dynamic and professional working environment
• 13th&14th month salary.
• Bao Viet Healthcare insurance.
• 100% gross salary in probation
• 100% statutory insurance
• 14+ full-paid annual leave.
• A day off on Christmas day (25th December), plus 1-2 surprising Screen Free Days per year
• Annual health examination
• Monthly Happy Hour party, Year End Party, Team Building, Company Trip, Sport Day,..

Quyền lợi được hưởng

13/14th-month salary payment
Personal Health Care
14+ full-paid annual leave

Thông tin khác

Ngày Đăng Tuyển
22/03/2024
Cấp Bậc
Nhân viên
Ngành Nghề
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
Lĩnh vực
Luật/Dịch vụ pháp lý
Kỹ Năng
English, Data Processing, Technical Support, Helpdesk, Jira
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh

Nộp hồ sơ liên hệ

Profectus Vietnam Co. Ltd.

Giới thiệu công ty Xem trang công ty

Profectus

Profectus is an international technology and services company providing world-leading solutions for rebate and deal management, contract compliance and accounts payable audits.

Human error and a lack of automation in the procure to pay process creates lost value and frustrates relationships. Profectus' services and technologies help solve this problem.

Profectus works with ASX100 companies, large NZ organisations and global organisations across retail, banking, mining, FMCG, manufacturing, wholesale, services, and Government.

Launched in Australia in 2001, we have successfully expanded into New Zealand, and have a highly-skilled support team in Vietnam.

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