IT Support/ IT Helpdesk English, Networking

At Outcubator Viet Nam, we're seeking an experienced IT support person to join us on this journey, using their technology skills to make us even more efficient. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

About the role:

• Maintain essential IT operations, including operating systems, security and antivirus tools, applications, servers, email systems, laptops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Manage Internal tool access list control
• Manage corporate collaboration software
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace

Responsibilities:

• Install, configure, and support workstation software, hardware, printers,..
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Mange staff laptop vulnerabilities and antivirus system.
• Manage internal tools and provide accesses.
• Mange corporate collaboration software
• Manage Window servers, Quick book system.
• Manage Offices network and camera
• Train employees in using software and hardware, and provide technical support when needed

• 2+ years of experience in IT Support
• Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
• Excellent interpersonal skills
• Good at English
• Ability to maintain confidentiality of company information

• Exciting projects that impact the payments industry and digital space
• Opportunity to work with an international tech team
• Chance to make an impact and valuable contribution to a global product
• Financial stability
• Private Insurance
• Paid vacation
• Convenient office location near West lake
• Annual assessments
• Flexible working time
• Optional business trips
• Monthly team activity
• Football & ping-pong teams inside company
• Meals provided in the office - breakfast, lunch and snacks prepared by company chefs