IT Support IT Helpdesk, System Admin, English

Apollo cần tuyển nhiều vị trí IT Helpdesk từ thấp đến cao, kinh nghiệm từ 1-3 năm, làm việc ở HCM, tiếng Anh giao tiếp tốt, mô tả công việc và yêu cầu chung như sau:

Roles and Responsibilities:

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Travelling to the client's location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.

Computer OS/Peripherals troubleshooting
Handling Different PC Operating Systems ( Windows 7/8 and 10)
Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
Basic knowledge of SOE and group policies
Printer support
Good knowledge of MS Office tools installation & troubleshooting
Excellent customer service and people skills
Field experience supporting a variety of technologies and services
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and
virtual operating systems
Ability to manage time and resources to meet or exceed expectations in high-profile situations while
maintaining professionalism under pressure