IT Support L1

FPT Digital Processing Service Company Limited

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 28/02/2024

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm IT Support

Mô tả công việc

Receive inbound requests through channels like on email, Teams, hotline.
First level of ticket diagnosis to resolve the ticket or escalate to L2 or appropriate person/group support
Logs, categorizes, prioritizes, tracks, and routes issue.
Support tracks tickets until successfully resolved.
Update ticket's status frequently to users and relevant stakeholders follow SLA
Data configuration on system.
Testing new hardware and software before full-scale installation.
Provide guidance and training (remotely) to end users on need basis
Handle issue of PDA device, assign to 3rd party for warranty
Report to Leader.

Yêu cầu

College or University Graduation (IT is preferable)
Familiar with computer, good Microsoft Office skills
Have knowledge about AMS Processes is a plus
Good communication skill
Can reading, writing and speaking in English at intermediate level
Have good customer support mindset and attitude
Fast learning, Proactive

Quyền lợi

Competitive salary, negotiable based on qualifications.
13th-month salary and regular bonus packages: Performance bonus every 3 months, holiday bonuses on April 30th and September 2nd based on seniority.
Salary review 2 times/year or on excellent performance
Annual leave, working conditions follow Vietnam labor laws.
Other allowances: lunch allowance, working on-site allowance, etc.
Social insurance and FPT Care health insurance provided for employees.
Regular and free training programs to help employees enhance their skills.
Opportunities to work with major global clients, advanced technologies, and personal development.
An open, democratic work environment with various cultural events characteristic of FPT.

Thông tin khác

Cấp bậc
Nhân viên
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu

Thông tin chung

Ngày hết hạn: 28/02/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Established as one of FPT Software subsidiaries, FPT Digital Processing Services (DPS) has the mission of delivering comprehensive services to support customers focus resources on core business development and saving effort. Our service various high-value industries such as: E-commerce, Manufacturing, Retail, Accounting, Used Car Dealer, Banking and Finance, Insurance... FPT DPS has experience of working in business processing outsourcing (BPO) all over Vietnam and Asia since 2007. We liberated more than 50 clients in the regions from manual errors and physical management of business processes.

Quy mô công ty

Từ 101 - 500 nhân viên

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